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I don't see anything particualar that says we can change display colors or font sizes, but basically whe a call rings in on our 9611G phones, it comes in at the top with the caller ID in a white font and it's highlighted in a green bar. Some of our end users are having problems seeing that...

texeric, turns out that although we did not realize it, we were using the MX record instead of the actual internal email relay box to send out our notifications. The MX record got changed from an internal device to an external device and we weren't whitelisted for it. We pointed back to the...

You are right in that it is a Notify Me email trying to go out from MM to our email system. Our system has a public IP address that I was told was NOT on the allowed list for the emailrelay.xxx.xxx smtp server. It has been added, but it still doesn't work properly. I'm going to try a reboot of...

We've had a problem for a few days that was just caught yesterday. When things were working great, it looked like this: User.Name@voicemail.xxx.xxx sent 697 byts to Username@xxx.xxx Around 12:00pm, we suddenly had this error: [converse]: A non-existent sub Username@xxx.xxx...

We've noticed we have Avaya MMC cabinets that allow for a battery bypass to be installed on J11 (on the back of the power supply at the bottom) and we have cabinets that in no way shape or form seem to have the J11 jumper. In fact, they look like more of a "caged" power unit. Anybody ever see...

Argh! The Auto Attendant...I think that's the one. I'll have to double check it when I get back to that building. I have two incoming lines, so both line 1 and line 2 need to be done. (ie: #206-7-1-1, #206-7-2-1) Right?

I have a Partner system running ACS R5.0 and the box is set up as such: Slot 1: 308ec module Slot 2: Mail VS R3.0 module Slot 3: ACS processor R5.0 module Right now I've got extensions 30 and 31 set up in Hunt Group 7 for voicemail and I can dial Intercom 777 to get in. Before I set up...

I flipped that switch to H and the SMB24 module is working. It lights up, the red lights turn on when a line is busy or in use, etc. Thank you very much for your help! If we use this particular device on PoE, I will be sure to switch it back to L. Have a great day, all!

Good afternoon! I have one SMB24 module that I am trying to get to work with an Avaya 9611G VoIP phone. Please correct me if I am wrong, but if the VoIP phone is on Power Over Ethernet, shouldn't I just be able to plug the SMB24 module in and it works? ALSO, if I have a 9611G VoIP phone that...

We have a DSL modem in building #3. Building #1 is the DMARC location where the Telco drops the DSL signal, and we route it on from there. We cannot have the Telco drop it any closer. Building #2 is 4400 feet from Building #1. The d/l speed on the DSL modem at the DMARC is 1.3mbps. The d/l...

I've searched for and found a LKA10 user guide, but I have a feeling that the remote unit is not pairing properly with the base. It says to leave it in the base for 5 seconds but back when these were brand new, I seem to remember a way to manually force the base to pair with the remote unit...

Good afternoon! We set up our PBX with RedSky in such a way that when you dial 911 from one of our extensions, it goes out on one T-1 and twists back on a second T-1 to come back into our system and is routed to our on-campus police. The police then see the Site Data information for the...

Hello again! In the old Octel system, when you set up a menu with multiple options, the system would keep track of how many times button 1, 2, 3, etc. was pushed. Is there anything in Modular Messaging that will show you the statistics for a caller application that is set up similiarly? The...

I have created a Caller Application that does the following: Dial 50909 and it goes directly to voicemail. From there: Press 1 and it transfers to extension 51122 which has NO voicemail Press 2 and it transfers to extension 54455 which DOES have voicemail. If you press 1 and nobody answers...

Good afternoon! I've been looking through the Avaya CM 3.1 documents and haven't found much in the way of interpreting the "list trace station" command. I've got several 4620 IP phones talking to each other (or to digital/analog phones) and our whole backbone is now IP (using IPSI, Medpro...

The CLANs all have the same firmware (26). We have six TN2602 cards that are firmware 49. We have thirty TN2302 cards total and 27 are on firmware 120 and the other 3 are on firmware 94. Is it really possible that having 3 out of 30 cards not on the same firmware release causing static?

I've seen this all over the place here but wanted to see if any new information has come up. 1. I am running CM 3.1 on S8720 servers. 2. We recently moved to an IP backbone for our whole, off of fiber link connections. 3. At "some" point in the last two months, people started noticing...

Question: If you hold down the * key it locks the keys but you cannot send out emergency phone calls. If you scroll through the menus to the Lock Keys Now? option and enter your code, it will lock the keys and you will get the option to send out an emergency call. But, it's not defined as any...

I set up a VDN to transfer to our Modular Messaging system, specifically to a particular Caller Application. This Caller App has 8 nodes and nodes 2-7 transfer to other extensions. A caller dials the VDN, hears the caller app greeting and presses 2-7 to transfer to an extension. If the...

the problem is that those plantronics mx256 models are not compatable whatsoever with the Avaya 3631 phone.