When I receive calls on my analog device, my display shows the number cut off.
The image below is of my device's display, extension 398 called me, but only 98 appeared. It only happens with analog phones, SIP or J series phones show the extension number...
Eu precisei desabilitar a opção de inibir transferência para fora da central pelo sistema, falha minha não ter olhado, agora está funcionando.
@sizbut por fora da IVR funcionava, porque seguia as configurações de telefonia do ramal e não do sistema.
I call the number, it goes to IVR, option 5 goes to an extension and from it I want to divert to an external number, but it doesn't work, it just doesn't work through IVR. It gives this WARNING message on the monitor, but the options mentioned are disabled.
0a3f0bcc02019f61 2.33660769.1 31405...
URA is IVR. IP office release is 11.1.2.1.0 build 3.
Using the overflow I can put the extensions to which it should ring, but using the fallback does not work.
A call arrives through E1, goes to the URA, option 5 sends to a group with two extensions that has a 15-second fallback to another group,this fallback sometimes works and sometimes it doesn't. When it works, the other group has another fallback that sends to another group or extension, this...
In the trace it appears that the device gave the BYE, I already updated the firmware but it did not work, and as the device is SIP, there is no way to edit the multi-line configuration that it has... in the avaya forum itself they said that this is a IP Office configuration, but my device is SIP.
When I'm on a call and someone else calls me, the call I was already on is automatically dropped. I already looked in the settings and didn't find anything, it happens on several J169 IP Phone devices...
I was told that I need to change a configuration on IP OFFICE, but I don't use IP OFFICE...
J169 did not accept to add the configuration "SET RESERVE_LAST_CA 1", when on the file it deletes the configuration RESERVE_LAST_CA 1", quando sobre o arquivo ele apaga a configuração...
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