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incoming to target lines

I have a really weird question that just started for our BCM50 r5 and r6 locations. Scenario: BCM50 r5 and r6. 1140 IP phones Users have FNA programmed to roll to another station instead of voicemail, when we change to have the user roll to voicemail, the user rolls to voicemail of the person...

Disregard, I found the solution. For those that do not know; if you are on a call and another call comes in and you want to place your first call on hold and choose which next call to take, press the "PHONE" button and you will get the hold option.

We have a group of users (9611G Phones)that have multiple "Bridge Appearances". When the user is on a call, the softkey shows hold, conf, trans, when another call comes in, the softkeys change to "ansHold, Ansdrop, Ignore. Is there a way to have just the "hold" key appear. The users want to be...

Does anyone know the limitation of an ANSWER DN? We have a client that wants to be able to answer the bosses phone, put the call on hold, then have the boss pick up the call at his phone. This is a BCM50 R6 with 1140e phones We tried assigning the target line to the assistant, but the boss...

has anyone run into this problem before? We have a CallPilot 600r Rls 5.01.01 that is behaving weird. When users access call pilot to check their messages, they get a message stating that the login and password are incorrect, after about three trys, they are able to get in. I checked the users...

Thanks Monty. I appreciate the answer. Of course we have an Avaya Rep telling us that all would be good. I know I needed an answer from someone telling th truth.

Has anyone had any luck or tried having IP Phones on an IP office, failover to Avaya CM in the case of IP office control unit failing? Our company is looking at installing an IP office instead of a gateway.

We are trying to run a historical trunk report in CMS for multiple months, But CMS won't seem to let me enter multiple trunks groups. We have about 200 trunk groups. I can only run a report on one trunk group at a time. Is there another way to do this?

We are trying to import contacts from Outlook 2007 but when we do, Avaya One-X only imports the name and number, not the email address. is this normal?

Can anyone tell me how to find the list of agents in an ACD queue?

I am working with a customer who has an old Comdial system and currently their auto attendant will pick up an incoming call, park it and generate a canned page over the external paging system notifying the user which call park code to pick up in order to retrieve the call. Wondering if that is...

We have a CS1000M R4.5 that is connecting to a Buffer box for CDR records. Our Boss wants to look at collecting the CDR records across the network to a PC. Is this possible and how do you make this work. The System is not currently connected to the network.

I have a CS1KE R6. The MGC cards don't seem to Join the Sec Domain automatically after siganling loss. Has anyone run into this issue.

We have used an extension cord to try another outlet in a room around the corner. The vendor replaced all cards. We were upgraded the last time they replaced the system

We have a Norstar MICS that restarts almost daily. The vendor has replaced the entire system thinking that it may have been a cabinet issue or card issue. This started with getting Alarm 75 and then the Norstar restarts. Software release is 7.1 Has anyone seen this or run into this issue?

Actually, I finally got word back from Nortel. In the BES100 and 200 Line. Autonegotiate is hardcoded. You cannot change it in the BES at all. The speed and duplex are set up to communicate with the end device on the spedd that best suites. Thank you for responding. we are looking to go with the...

I have a BES120 that is connected to a Cisco Router. The BES120 port is 100mb Half Duplex. I need to change the Port to Full Duplex but cannot seem to find where to change this. The Switch is set to Autonegotiate.