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I'm still quite new to the MIR and would love to know how you have users imported automatically added to the MiR. Could you share that information please? The RIA Service will be in the usual Services area within the Task Manager on the server. It writes to a log file found in the installation...

Running a packet trace on the SIP MBG whilst the primary SIP is out of service will most likely hold the answer. Make sure in the route list, you haven't got the option to inject a tone if a route other than the 1st choice is not available. This has caused odd issues like this in the past for me.

When did the REMOVENE <Network Element Name> & REMOVESHARINGNE <Network Element Name> command get introduced? This does everything for you in terms of removing network elements. If it's available on your version, in Maintenance commands check the help file for the description of how to use them.

Someone please correct me if I'm wrong but the MiVoice/MiCloud Connect product that was a rebranded Shoretel system that had its development stopped by Mitel when they announced their partnership with Ring Central. I had just completed the course around this time and completed two installs on...

You can add a Queue condition from the IVR toolbox (the one that looks like cogs), normally before the existing transfer you already have in the workflow. Add a branch to this queue condition to monitor either a Queue/Queue Group/Variable (in your case, Queue or Queue Group) and add the settings...

I asked ChatGPT and between us, we sorted it out. Here's the steps involved: WebRTC Pro using Web Ignite and Web MiCollab - Sound Settings (Windows 11) This guide shows you how to set up an agent so that they can hear incoming calls on both the laptop speakers and headset but when they answer...

Hi All, We recently migrated our own call centre from using the Contact Centre Client Softphone to WebRTC Pro using Web Ignite for their softphone with the Web MiCollab client linked and open on another browser tab. It has all gone ok but users are complaining that they can't select the...

I can confirm that you can use DHCP option 125 to get the IP phones to register to the SRC MBG IP address but Lundah's suggestion will also work except you need TW licensing if accessing from the big wide world and not just internally. You can also set up each IP phone in TW mode and enter the...

Thank you. I presume you would just enter "setenv vlan" without any value for "x" to remove the vlan altogether.

I haven't tried this on your version but there was another vlan-related command in vxworks, "cv" which stands for "change vlan." Enter "cv" (without quotation marks) and hit enter, it should clear the current vlan settings. Entering "cv 2" would set the vlan to 2.

Mitel gave us a demo of the new single programming interface that they are developing. It was able to access and program an MiVB and MiCollab including UCCv4 license bundles from one browser page and the MiContact and MiVBG's will be added to it soon. It looked similar to the Cloudlink portal...

Are there any other MiVB's or MiVBG servers onsite you could use for DHCP whilst investigating this issue on this MiVB? Any 52xx or 53xx series phones you could plugin to see if you see a different result. You could try a backup and restore of the MiVB db, that often flushes out errors.

Do you have Option 125 in there or the old options 128, 129, 130 etc?

Did you update the IP address in the IP/XNET Trunk forms on the MiVB as well? What happens if you plug a laptop into a port that gets DHCP from the MiVB, what DHCP values do you get?

I managed to get an answer to this. Multimedia interactions (chats and emails) are only stored in the ElasticSearch database. You can open the ElasticSearchManager and will see (and modify) the records. The SQL database stores all the configuration and the trace events for voice interactions...

Hello all, I am trying to understand the MiContact server a bit better, specifically reporting on multimedia interactions. We have a multimedia MiContact server v9.4 that is filling up its data drive and we can't expand it due to cost restraints. The \MiContact...

Thank you Lundah. I have had the same thought but the idea of going back through this log for the past 90 days for potentially 400 users micollab registrations makes me feel bored before I start. I'm going to start keeping a log of the current registrations on the MiCollab Diagnostics page for...

Ok, this got potentially much more complicated very quickly. I will start off by advising you seek assistance from a Mitel partner/maintainer if you are unsure of how this all fits together or are untrained on the MiVoice Business and MiCollab systems. It sounds like you could have MiVB's acting...

Thank you Billz66 for the quick response. I feared this would be the answer.

MiCollab v9.4.1.8 MiVBG (Teleworker in the DMZ) v11.0.0.304 I am trying to find out if the MiCollab and/or the Teleworker server keeps a log file of the login behavior of the MiCollab Clients. The customer wants to know how adopted the desktop and mobile clients are amongst their staff over a...