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Whenever we call 911, we want to have a dedicated caller id number. How can I do it ? Currently when we call 911, 911 will see individual caller ID phone numbers, we want to have it a unique caller id. How can we do it ?

Hi I have a question on bridge appearance, I have setup an extension with 5 bridge appearance as below to multiple users, Users complaining that they are only able to handle 3 simultaneous calls, how can I make it 5 ? brdg-app B: 1 E:25638 brdg-app B: 2 E:25638 brdg-app B: 3 E:25638...

Thank you for your help it really helped

I am looking for something different, when I pick up desk phone phone, that phone should automatically dial to a VDN or extension. How can this setup is possible

Hello, I would like to set up an emergency phone on Avaya CM, when ever phone is picked instead of dialer tone, it should play an announcement and route to an extension. How can it be possible in Avaya CM using IP phone. Please advise

Hi all, We have a floor, we have group of extensions up phones which are configured on Avaya CM. Suddenly people are unable to page any announcements over the loudspeaker from Avaya phones. Please let me know what needs to be checked and how to troubleshoot.

It’s has a vec step “ route to number xxxx cov y if unconditionally

No different, direct dial from extension work, but if route via VDN and dial from VDN it does not work

Hello, I have an issue, if I dial the number directly it’s working and if I am routing a number via VDN, it’s not working and I get an error “denial event 1183”

Hello, I have a VDN which routes to external number via vector step. At this time we are passing the caller id, they are seeing customers caller ID, my question is instead of caller ID we want to have a Tollfreenumber as caller ID. How can we block and edit the caller id

Hi, I have a VDN and that route to a cell phone via vector step *route to. My question is in Pbx can we block the ANI of calling party who is calling the VDN?

Both are setup same at public unknown table. Bad call getting denial event 1183. Attached traces of good call vs bad call

Hello, I have non-DIDs assigned to few users, 1000890 1000803 The issue is when they dial any tfn’s from 1000803 it is giving a busy signal. But when it is dialed from 1000890 it is working. Both the stations are setup as same. COR, COS, TN everything are same. Not sure what is the issue ?

Greetings, Need a solution, I have a number #5325 which is a hotline handled by 4 people, and that number #5325 is setup as station, and that station is added as bridge appearance to 4 other stations. So if someone dials #5325, it rings on all the 4 stations. Now customer A dialed #5325, one...

Hello, I have DID VDN ‘A’ setup in CM, it has a call flow and options to transfer to external number B. When I dial the VDN A, choose options it routes properly to external number B without any issues. But, I have an other external number C, which is having call forwarding to DID VDN ‘A’...

Hello, I have installed my Avaya one x agent application on my desktop, after installation as soon as I open Avaya one x application it freeze at welcome screen it down not allow me to click on anything and screen freezes. I did an uninstall and reinstall but having the same issue. Any suggestions?

What is procedure or How can I write a custom script to pull those reports ?

How can we check in cms supervisor reporting if agent has missed a call. I have rona for my skill. If agent do not answer the call in 5 rings, it’s transfers to a rona vdn. In cms reporting can we know which agent has missed the call

Hello, How can I look into CMS to check how many licenses are available and how many are used? I checked with root access using cmssvc option 1 it only shows the capacity, I need to know how many are available and how many are used ? Is there a way ?

Hello, I have pulled a report on Contact Analyzer and report states has disposition as “Forced Disconnect”, I checked the disposition vector all the steps looks good! Can I know more on we’re the call has forced disconnect