Avaya cms reporting

[Avayacoolstuff]

How can we check in cms supervisor reporting if agent has missed a call. I have rona for my skill. If agent do not answer the call in 5 rings, it’s transfers to a rona vdn. In cms reporting can we know which agent has missed the call

 

[BIS]

You would probably need to write a custom report checking agent exception (agex) table for EXTYPE28.

Check EXTYPE in the help file.

 

[Avayacoolstuff]

What is procedure or How can I write a custom script to pull those reports ?

 

[BIS]

https://support.avaya.com/public/do.../SOLN305299/en_US/Custom reports101015201.pdf

 

[Stinney]

Check this thread and see if it helps:

thread690-1540442



- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius