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What PBX do you have? You can create a flexible key for voicemail transfer you'd press that then the extension number, For the closed on Fridays message you'd need to make a week plan with the Fridays as one of these modes "Night", "Lunch" or "Break" then route the call to a mailbox or auto...

Pepp77 bet me to it, Yeah your gonna need a rule for the 2.0 subnet.

There is an "IP Route" menu on IP Office Manager, can you tell us what you have in there.

suppose you could!, I was in a situation where it was getting pulled out and relocated into a portakabin, we ended up just running a cat6 cable from the end point of the fibre to our kit in the new location and boxed it in

Is it tube? BT use a big white thick tube, feels like a garden hose If it's tube i'd avoid at all costs I have moved and extended the purple stuff however, that's easy enough usually just singlemode from what i've seen

Really? I have installed well over 100+ Avaya IPO's with Drayteks and Gamma Trunks and it works a treat, I agree never apply a stun server as we have had lots of kits using a stun server then the stun server goes down. Never used ALG either for IPO w/ Draytek. I always thought this was a simply...

You must open media ports for gamma, I believe these are 6000-40000 UDP however RTP ports on IPO by default are 46750-50750 so adjust to suit - this is configured in LAN -> VOIP Go to network Topology, delete the 0.0.0.0 in stun server so it's blank, put your public IP in the field and set...

I have only been doing LG for a few months and I need to be totally honest, they don't seem very good I understand they are a much lower cost than for example Avaya, Unify or Panasonic however I still find it hard to recommend them to anyone

Found the issue, Both the SIP Called party was set High>Low as well as the Trunk Groups, SIP Called Party Number Check Ability is set High > Low Shelf Property - Virtual SIP Gateway PBX Config. > 3.Group > 1.Trunk Group > 1.TRG Setting) High > Low CHANGE TO Low > High Once I inverted one...

Thanks for the reply I can see the call come in on the Pana trace, it says userbusy however, this is the case when it points to a hunt group or a DISA message. In the past i've always opened 6000-40000 for SIP media on Pana and I've never had this issue however one of the other boys installed...

Hi All, Having a strange issue on a NS700 which has 12x Gamma SIP trunks 90% of incoming calls are working fine and we have had 5 or so in at the same time fine, however we are getting issue with about 10% of the calls getting busy from the system, Our Trunk supplier Gamma have said they are...

Yes you can upload a WAV if you prefer, This is done in maintenance mode (the little hammer), it's message PC > PBX , the message number ties in with the OGM number IE message 7 - OGM 7 Use internet explorer for this

Okay, that is fine, First you will need to record an OGM message, if you go into; Optional Device > Voice Message > DISA Message , then you will be presented with a list of OGM's, Choose which one you want be sure to label it though! , for example if you choose 507 (OGM/DISA 07). Once you have...

Hi, Do you mean just a message that is played then goes straight to a hunt group or something like an auto attendant that requires an input from the caller?

It was the SIP team I was dealing with, I have heard good things regarding the PBX guys, unfortunately I have no more info, I was brought in as a subcontractor to try and sort these problems for one day as the original installer had left a few things out, this was the last on my list...

Hi, what do you have on your ICR table? is there anything pointing to the default main hunt group (200)?

I have asked the question, they always take a while to respond, Daisy have quite a bad name, The system has an ASBCE attached, would the 500 server internal error message be something that would output?, My experience on them is pretty limited, Thanks

I am getting "Response = 500 Server Internal Error" on the outbound call, also Twinning appears to be working, strange...

Hi All, I am having issues making call forwards via the extensions, I can forward numbers via ICR table fine, however not from a user, The call connects inbound however nothing outbound, the system is at v10.1.3 and a SBC and Daisy SIP Trunks, Any pointers would be good as really struggling now!

Hi all, I have an issue trying to do call forwards to external numbers on an IP Office V10 the system has plenty SIP channels however we are unable to dial out, I have checked the usual (Inhibit box, shortcodes etc) However users get busy when I try and forward from an extension , however if I...