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They do not have any Avaya maintenance. They recently went from 4 standalone IPOs in SCN to a Server Edition with IP500 gateways.. 9.1.6 was the current release at the time of the upgrade, and we are trying to fix what seems like a bug, which is the reason for the upgrade to SP11. The issue...

Yes it is.

Yeah it's weird, I'm trying to load the latest SP. 9.1.11.0.202

Patching a Server Edition from 9.1.6 to 9.1.11 and after I transfer the ISO and select upgrade, I get the following message. "You are attempting to downgrade the system. Downgrade is not supported and could corrupt the operating system. Do you want to continue?" I'm not local to this system...

After giving it some more thought. I think the only way to accomplish this is using the VPN with a DNS name for the VPN registration. I found a 3rd party service that will act as a "primary and failover" DNS pointer. Typical DNS services that associate a DNS name to multiple IPs use them in a...

Client has redundant internet connections at main office. He would like his remote phones to be able to "re-register" to the backup IP address in the event the primary fails. I currently have the phone working as a remote NAT phone to the primary IP Address. I do not know if the the IP Office...

Okay, so theoretically there should be no difference when in ESS mode. I will need to verify with them that this is actually a problem.

We have a system on the East Coast as well as in Texas, when the Texas site falls into ESS mode, it's not taking into affect the time difference and they cannot receive calls until 9am, instead of 8 am. The details might be off a little on this as I am getting it second hand, but how would I...

You could always have the IP Office send an extra digit when it calls across Trunk 1, perhaps insert an extra 9555, so when it gets to the CM it dials 9(for ARS), then match 555 in the ARS analysis and route it out Trunk 2. Without trying it, it sounds good in my head.

So I've had two recent customers who are used to having the ability to have a night menu(or answering service) come on at certain time, as well as being able to have a button to override this timer and send it to night early. I have accomplished this, but with a caveat. I have their main #...

Sounds like your announcement board might be going bad. If you have multiple G450's, you could put both of their announcement boards into an Audio Group, then go into your announcements and change the location of the announcement from your G450 to g1 which is audio group 1. This will play the...

Is it just the CTI Link Pro licenses that are needed for this?

I have a customer who is wanting to launch a specific webpage on the users PC when they get a call in. They said they will take care of the application portion of it, but they want to know how they get that information. I'm guessing it's some sort of TAPI integration. I believe they want to...

Yeah, nothing new there that I haven't checked already. I've configured these switches a dozen times for different customers. This one is just acting funny. Can't pinpoint it yet.

Yeah, 2 VLANs.. 1=Data, 5=Voice. Option 242 in the DHCP Server is correct like you have. I also tried this. I unplugged their data from the Avaya switch, I manually put the IP Phone into VLAN 5 without changing anything else(kept it DHCP), and the same thing happens. So it only happens when...

Maybe I am overlooking something simple, but I installed an IP500v2 last week along with 2 Avaya switches that are in a stack. Phones were working fine last week up until this past weekend when they plugged in their data equipment. Over the weekend, the phones started rebooting themselves...

Depending on the phone type, you could use the USB port on the top of the phone and import the contacts that way.

I am running an S8300 on CM 6.2 with 9611/9608 phones. I have a scenario where calls come into the operator and then get transferred to the CEO.. The CEO's assistant has bridged appearance for the CEO on her screen. When the assistant tries to pickup a call ringing on the bridged appearance...

I have 9608 IP phones running the latest 6.2 firmware, and our displays don't seem quite right. With FBONSCREEN set to 0, we have our line appearances on the first page of buttons, and all features on the second page. With FBONSCREEN set to 1, it puts the feature buttons on the first page, but...

I understand, and have used the FBONCASCREEN before, but if my first screen looks like this: 1101 EC500 1101 Park 1101 Pickup SendAllCalls Page My second screen looks like this: SendAllCalls Page EC500 Park Pickup