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Ok I am currently on 8.1 with 'no licence available' on the screen. I opened up the config and essential edition licence doesn't see to have been generated. I am going to upgrade to 9.1 now

Ok thanks, I have read this now but I have a;ready gone from R6 to R7 and it is asking for a licence. Do you think I will be ok to go from R7 to R8.1 and then R9.1 or should I roll it back to R6? I only have a R9.1 small upgrade licence and no essential edition so I am abit worried

Customers IPO is currently on R6 and they would like to upgrade to 9.1 Please can someone let me know if I have to upgrade to 7 then 8 then 8.1 then 9.0 then 9.1 or will I be ok to skip some of these? Also will the only upgrade licence I require be the 9.1 upgrade licence? TIA,

I was hoping it wouldn't be that but I am getting a quote for a server now. I am pretty sure its that at fault

We have a customer with Avaya One X with an IPO V2 on 9.1 They are using UC Module as the server. They have remote workers which are using communicator. They are receiving the below message; Unable to connect to One X Portal Network Connection Unavailable The application will now log out and...

Thanks for the help. We just bought a power user licence for them in the end. The customer has a taxi firm and he wants to sit in bed answering calls so it is ideal for him to have a softphone

A customer has an IPO on R9.1. They would like to use a deskphone in the office and softphone from home so I bought them the teleworker licence. This has come up with a licensing issue when I try to connect (either through public IP or local IP using a VPN) and I have since found out that...

How can you send the remote party ID for a SIP call? The SIP provider is not receiving it and requires this for withheld calls. From: "Anonymous" <sip:anonymous@ip>;tag=..... - This is correct. However we need the below header to be sent. Remote-Party-ID...

Hi I am trying to set up an overflow so that it rings the first huntgroup for 6 seconds and then overflows to the next huntgroup for a remaining 40 seconds. Instead of doing this the call overflows for 6 seconds then goes back to the first huntgroup and then back to the overflow. Please can...

No unfortunately not it seemed intermittent as we had it working some of the time. Luckily for us the customer used the softphone instead.

Thanks Pep I will contact VFLEX later today

I have checked the line group ID and incoming call route and it is set up the same as the others. I have tried to route it to other hunt group and also checked that the invite format is the same as the other numbers on the vflex portal.

I am not sure what you mean by 'screen grab it'. This SIP number was a separate ISDN main bearer number to the other numbers before it was brought over to SIP so I don't know whether that has anything to do with the fact it doesn't work. All numbers are now on the same Voiceflex sip trunk and...

I have one SIP ddi doesn't seem to be working, it is set up exactly the same as the others and goes to the same hunt group but it just plays an engaged tone. This is the message I get on monitor. Any ideas? ********** SysMonitor v9.1.4.0 build 137 [connected to 192.168.64.10 (Cascade Cars)]...

I have read through everything on knowledge base but I can still only get this working on iOS, android is still saying partially connected. Any ideas?

Please could someone let me know if the configuration to get mobility working on android is any different from iphone. The customer cannot seem to receive calls using VoIP from a Samsung but they can on the iPhone TIA,

A customer is using an IP door entry on the Avaya and it is meant for external use outside of the building and the noise cancellation is causing them problems with voice quality. Please could someone let me know if there is an internal analogue door entry system recommended to work with the...

I am trying to send out the outbound CLI which has been entered using the SIP field on the user but it keeps sending out the SIP ID. I have entered the wild card * * * * on one of the trunks and have tried selecting internal data for all local uri, contact, display name and PAI but it still...

Version is 9.1 Certificates are installed Split DNS is not set up as they do not need to use this over the internal wifi Iphone Both FQDN's are set up correctly, have double and tripple checked VoIP is enabled on the app I have turned off VoIP security as I thought I would try and get it...

Hi, I have a Draytek 2860n and a Netgear D7000. All the same ports are forwarded so that we can use the preferred mobility Avaya app but the Draytek doesn't work and the Netgear does. Any ideas why this would be? We also had trouble with a Cisco ASA. Any ideas will be appreciated.