One SIP number is not working

[Josh.]

I have one SIP ddi doesn't seem to be working, it is set up exactly the same as the others and goes to the same hunt group but it just plays an engaged tone.

This is the message I get on monitor.

Any ideas?


********** SysMonitor v9.1.4.0 build 137 [connected to 192.168.64.10 (Cascade Cars)] **********
20:34:48 16906002mS PRN: Monitor Status IP 500 V2 9.0.0.0 build 829
20:34:48 16906003mS PRN: LAW=A PRI=0, BRI=4, ALOG=0, VCOMP=20, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=0(VER=0 TYP=1) 1-X=0 CALLS=0(TOT=217)
20:34:52 16910445mS SIP Rx: UDP 93.95.124.108:5060 -> 192.168.1.10:5060
INVITE sip:02085420555@81.136.185.89:5060 SIP/2.0
Via: SIP/2.0/UDP 93.95.124.108:5060;branch=z9hG4bK5dc3289e;rport
Max-Forwards: 70
From: "07967889889" <sip:07967889889@93.95.124.108>;tag=as19ea154f
To: <sip:02085420555@81.136.185.89:5060>
Contact: <sip:07967889889@93.95.124.108:5060>
Call-ID: 639694f3510f37a1303a944f08962492@93.95.124.108:5060
CSeq: 102 INVITE
User-Agent: Voiceflex
Date: Tue, 01 Aug 2017 19:35:25 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Content-Type: application/sdp
Content-Length: 301

v=0
o=Voiceflex 883237865 883237865 IN IP4 93.95.124.108
s=Voiceflex
c=IN IP4 93.95.124.108
t=0 0
m=audio 26284 RTP/AVP 0 8 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
20:34:52 16910449mS CMCallEvt: 0.3259.0 -1 BaseEP: NEW CMEndpoint f4cb5850 TOTAL NOW=1 CALL_LIST=0
20:34:52 16910449mS Stun: Info: Line 18: Not using STUN for media in this case.
20:34:52 16910452mS SIP Tx: UDP 192.168.1.10:5060 -> 93.95.124.108:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 93.95.124.108:5060;branch=z9hG4bK5dc3289e;rport
From: "07967889889" <sip:07967889889@93.95.124.108>;tag=as19ea154f
Call-ID: 639694f3510f37a1303a944f08962492@93.95.124.108:5060
CSeq: 102 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.0.0.0 build 829
To: <sip:02085420555@81.136.185.89:5060>;tag=9eb2a73e2867cc59
Content-Length: 0

20:34:52 16910454mS CMCallEvt: CREATE CALL:218 (f4c8a118)
20:34:52 16910454mS CMCallEvt: 0.3260.0 -1 BaseEP: NEW CMEndpoint f4cab368 TOTAL NOW=2 CALL_LIST=0
20:34:52 16910456mS CMLineRx: v=0
CMSetup
Line: type=SIPLine 18 Call: lid=18 id=3259 in=1
Called[02085420555] Type=Default (100) Reason=CMDRdirect SndComp Calling[07967889889@93.95.124.108] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
IE CMIEFastStartInfoData (6) 6 item(s)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=07967889889@93.95.124.108
IE CMIEDeviceDetail (231) c0a8400a00000cbb LOCALE=eng HW=15 VER=9 class=CMDeviceSIPTrunk type=0 number=18 channel=1 features=0x0 rx_gain=32 tx_gain=32 ep_callid=3259 ipaddr=192.168.64.10 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=0
20:34:52 16910457mS CD: CALL: 18.3259.1 BState=Idle Cut=1 Music=0.0 Aend="Line 18" (0.0) Bend="" [] (0.0) CalledNum=02085420555 () CallingNum=07967889889@93.95.124.108 () Internal=0 Time=2 AState=Idle
20:34:52 16910457mS CMCallEvt: 18.3259.1 218 SIPTrunk Endpoint: StateChange: END=A CMCSIdle->CMCSDialInitiated
20:34:52 16910457mS CMTARGET: 18.3259.1 218 SIPTrunk Endpoint: LOOKUP CALL ROUTE: type=100 called_party=02085420555 sub= calling=07967889889@93.95.124.108 dir=in complete=1 ses=0
20:34:52 16910459mS PRN: CDR - TCPSend maxqueuesize=3000 framecount=0 operational=1
20:34:52 16910460mS CMLOGGING: CALL:2017/08/0120:34,00:00:00,000,07967889889@93.95.124.108,I,02085420555,02085420555,,,,0,,""n/a,0
20:34:52 16910460mS CD: CALL: 18.3259.1 BState=Idle Cut=0 Music=0.0 Aend="Line 18" (0.0) Bend="" [] (0.0) CalledNum=02085420555 () CallingNum=07967889889@93.95.124.108 () Internal=0 Time=6 AState=Dialling
20:34:52 16910460mS CD: CALL: 18.3259.1 Deleted
20:34:52 16910460mS CMLineTx: v=0
CMReleaseComp
Line: type=SIPLine 18 Call: lid=18 id=3259 in=1
Cause=1, Unallocated (unassigned) number
20:34:52 16910461mS SIP Tx: UDP 192.168.1.10:5060 -> 93.95.124.108:5060
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 93.95.124.108:5060;branch=z9hG4bK5dc3289e;rport
From: "07967889889" <sip:07967889889@93.95.124.108>;tag=as19ea154f
Call-ID: 639694f3510f37a1303a944f08962492@93.95.124.108:5060
CSeq: 102 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.0.0.0 build 829
Reason: Q.850;cause=1;text="Unallocated (unassigned) number"
To: <sip:02085420555@81.136.185.89:5060>;tag=9eb2a73e2867cc59
Content-Length: 0

20:34:52 16910462mS CMCallEvt: 18.3259.1 -1 SIPTrunk Endpoint: StateChange: END=X CMCSDialInitiated->CMCSDelete
20:34:52 16910462mS CMCallEvt: 0.3260.0 -1 BaseEP: DELETE CMEndpoint f4cab368 TOTAL NOW=1 CALL_LIST=0
20:34:52 16910463mS CMCallEvt: END CALL:218 (f4c8a118)
20:34:52 16910464mS CMTARGET: 18.3259.1 -1 BaseEP: ~CMTargetHandler f4c84868 ep f4cb5850
20:34:52 16910464mS CMCallEvt: 18.3259.1 -1 BaseEP: DELETE CMEndpoint f4cb5850 TOTAL NOW=0 CALL_LIST=0
20:34:52 16910502mS SIP Rx: UDP 93.95.124.108:5060 -> 192.168.1.10:5060
ACK sip:02085420555@81.136.185.89:5060 SIP/2.0
Via: SIP/2.0/UDP 93.95.124.108:5060;branch=z9hG4bK5dc3289e;rport
Max-Forwards: 70
From: "07967889889" <sip:07967889889@93.95.124.108>;tag=as19ea154f
To: <sip:02085420555@81.136.185.89:5060>;tag=9eb2a73e2867cc59
Contact: <sip:07967889889@93.95.124.108:5060>
Call-ID: 639694f3510f37a1303a944f08962492@93.95.124.108:5060
CSeq: 102 ACK
User-Agent: Voiceflex
Content-Length: 0

20:34:52 16910587mS RES: Tue 1/8/2017 20:34:53 FreeMem=53264420 52577124(1) CachedMem=687296 CMMsg=6(6) Buff=5200 1358 1000 7447 5 Links=1014 BTree=13149 CPU=04.88% CPUStats=20/24/6438/13528/14967/0/0 MCR=0 MCW=0
20:34:52 16910587mS RES2: IP 500 V2 9.0.0.0 build 829 Tasks=55 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=65 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=27(TLS=5) TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
20:34:52 16910588mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
20:34:53 16911352mS H323Evt: Recv: RegistrationRequest 105.229.118.187; Endpoints registered: 3; Endpoints in registration: 0
20:34:57 16915589mS RES: Tue 1/8/2017 20:34:58 FreeMem=53275180 52577124(1) CachedMem=698056 CMMsg=6(6) Buff=5200 1358 1000 7447 5 Links=1016 BTree=13149 CPU=02.70% CPUStats=1/4/6438/13812/14967/0/1 MCR=0 MCW=0
20:34:57 16915589mS RES2: IP 500 V2 9.0.0.0 build 829 Tasks=55 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=63 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=27(TLS=5) TAPI=1 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
20:34:57 16915589mS RES4: XML MemObjs=56 PoolMem=2097152(1) FreeMem=2081932(1)
20:35:11 16929033mS H323Evt: Recv: Registration

 

[NYSTECH]

Are you sure it is part of you did range

Cause=1, Unallocated (unassigned) number
20:34:52 16910461mS SIP Tx: UDP 192.168.1.10:5060 -> 93.95.124.108:5060
SIP/2.0 404 Not Found

 

[Pepp77]

Can you screengrab this number from the voiceflex portal, with its invite settings?

| ACSS SME |

 

[Josh.]

I am not sure what you mean by 'screen grab it'.

This SIP number was a separate ISDN main bearer number to the other numbers before it was brought over to SIP so I don't know whether that has anything to do with the fact it doesn't work. All numbers are now on the same Voiceflex sip trunk and all are going to the same line group on the IPO.

I have resolved the issue for now by forwarding all the calls on the Vflex platform (on the non working number) to a working SIP Ddi on the IPO but that is not really a long term solution.

Thanks for your help,

 

[critchey]

I think what he means is log into your provider portal and where it shows that DID take a screnshot (hit print screen and then paste it to a image program mspaint works fine for this). Then save it as a file and post it here.

My guess (and assuming Pepp77's guess) is that this DID is not correctly associated with your SIP line.

The truth is just an excuse for lack of imagination.

 

[jamie77]

DDI must be on the trunk otherwise no INVITE would happen on this system if it wasn't.

My guess is you don't have an Incoming Call Route for this DDI or it is incorrectly setup.

If this was an ISDN number, is it still setup as the ISDN line group ID and not the SIP ID??

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[Josh.]

I have checked the line group ID and incoming call route and it is set up the same as the others. I have tried to route it to other hunt group and also checked that the invite format is the same as the other numbers on the vflex portal.

 

[Pepp77]

Okay, the error you are receiving is not one you would get if the number wasn't programmed on the IPO either completely or against the wrong Line ID.

If you are confident that on the voiceflex portal the invite format is correct (ie national format) and the SIP trunk assignment is correct then you need to get Voiceflex to get a trace running whilst you make a test call to the number so they can try and spot the issue.

| ACSS SME |

 

[Josh.]

Thanks Pep I will contact VFLEX later today

 

[jamie77]

What do you have in your URI settings for this trunk?

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[intrigrant]

A cause 1 means the call arrives in the IP Office but IP Office cannot process the call as there is no target set for the number.
So focus on Incoming Call Route and forget all aother suggestions as the trunks settings are fine and there is no issue on the provider side.
A easy chack is to create a shortcode like SC=02085420555, TN=<a group or user telephonenumber>, action = Dial extension, Line ID =0.

 

[NYSTECH]

I would agree look at how you have the URI programmed. I saw this old post from Intrigant.
In your URI enter in the "Local URI" a * and make a Incoming Call route without a DID number and enter the same line ID as set in the URI, target it to a extension and see what happens.