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All of the J179 sets I have deployed with JEM24 modules are showing a firmware download on the JEM yet the firmware never updates. Anyone ever run into this? I have replaced phone and module with new out of box, cleared all values and the error comes back after about an hour.

My users are complaining that the speakerphone volume is too low even at it's highest level. Is there another digital phone that I can recommend?

Thank you, Wanebo - that was the way I was thinking too. Happy New Year to you!!!

It's been a while but I seem to remember being told to NEVER change the name on a mailbox but to out it and rebuilt it to prevent data corruption. We will be migrating to Avaya Red/Avaya Messaging soon and my engineers asked me to be sure that the names on the stations and the mailbox names...

If ASA is going away, what is everyone using to administer stations, do call traces, etc.? Avaya newbie so just learning and curious

Why do I only get the option to delete only some contacts on my IX Softphone? I have Desktop Integration/Outlook Add-In turned on. Must be something I am doing wrong; any direction is greatly appreciated [bigears]

Thank you!

Thank you, in advance, for your replies - I have searched the Avaya site to no avail....

Rebooting did not fix the issue; they had the same trouble when installing on my laptop but IT was able to somehow get it to work. It keeps giving the error that ASA is running when it is not so the Service Pack never installs. I was just looking to see if there might be a service that is not...

Has anyone had issues getting SP 14 installed on windows 10? I have several colleagues who are working with their IT department to no avail. IT person is logged in as administrator but keeps getting error saying that Site Administration is running when it is not. They have checked services, etc...

Have you tried connecting directly to the TN on your frame? You might have a bad port

looks like your queues are set up to print reports; If memory serves, there is an agent report that will tell them how many minutes in an hour each agent is logged in....that would be a simple check to see who the likely offenders are

you need to configure 2 keys on your phone....MIK to set message light and MCK to cancel. Press MCK then enter extension number of phone you want to turn off light for and press MCK again You can then trace the TN to verify that it is off

Brian, Please remember that Mailbox 10 is your General Delivery Mailbox so by removing 54 as the extension, users will need to remember to check this mailbox just to be sure no messages are in there; option: assign an extension like the breakroom to Mailbox 10 so that you will at least have an...

Brian, If you did not get a response in the Norstar forum yet, what you are going to have to do is go through all of your mailboxes until you find the one that is showing 54 for the extension....you might check mailbox 10 (general delivery) first as this one sometimes gets changed to notify an...

from your post, mailbox 54 should be ext 54...you mention that you can check mailbox 54 from another extension....put that extension in for mailbox in F983 and you should find your fix

go into LD 80 and do a trac on the set; if the DN appears on another phone, it may be active

Make sure you have a trunk built in your "newly created RDB

Anyone have other thoughts on this? Thank you.

I am getting CLID as my call log works on my phone but it seems to be one of the few.... when the call rings in, I can see the CLID on my 3904 display but my caller's log is empty. Again, it is only empty if the inbound call is coming in on my new PRI; if it comes in on my old one (due to be...