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Hello...looking for advice as always!! Another Technician changed the Password for the Log-in for a NS700. Wondering what options I have to access the programming? I was considering a "System Initialize" but I am unsure what grief that will bring. Existing programming is of little value...

Hoping someone can make sense of this dilemma. I have 4 Trunks answering on a CS Menu and Prompt 1 goes to Ring Group 403, which has a Mailbox associated with it. Prior to adding a Digital Station card and a 2 channel VM card the 403 Mailbox would pick up as programmed. For some reason the...

Thanks Ired...are you able to confirm my understanding that 1 digital port will support 2 VM Channels?

Here are the pics.

Thanks IRED Your picture looks a little different from mine. Are you using a Digital port for each Channel IE 4 ports for 4 channels? I am of the understanding that 1 Digital port supports 2 Channels. I will snap a picture when i get back to site. Maybe this is my problem as I am having an...

I am looking for advice on the process to add more capacity to the TVM50. I installed the 2 port expansion card in the VM unit and have it connected to a digital port in the TDA30. i had hoped that when i did the reboot it the TDA would see the new ports in the TVM...but it does not appear...

Hi Folks Here is the situation: I set up a CS menu to answer incoming calls for two Doctors using the one DID #, callers are presented with two options, one for each Dr. Pressing 1 or 2 takes the caller to a second CS menu whereby the Caller hears the Drs office Hours. If they want to reach...

Thanks for the replies and I apologize for the delay. Yes, we can log into it. There does not seem to be any database it is the SX-200...cabinet that looks like a microwave. The initial Vendor (Bell) can't seem to find any record of this system. Which is troubling considering I originally...

Hi Folks Just an update Telephone Guy--the Custom Service menu did work....once I was able to figure out the relationship between the Voice mail Trunk and the CS menu. TMcGuire--I did not try that but it is a great suggestion. Thx for offering that. Just an FYI....I inherited a bunch of...

I have a client that had shut down their property due to Covid, and now a couple of years later another person re-opening the establishment. Unfortunately, it appears the previous owner unplugged the Mitel, possibly for 2 years. The system will power up, I an log into it, but I can't get any...

OMG!!! I am such an idiot....that is exactly what is going on. Tele-tech you are golden!!!

I do not see any Card identified as OPB3 nor a MSG submodule. I believe I have an answer to my original question regarding the denial of callers leaving messages. However, I have a slightly different issue going on now....I am not able to change the Custom Service greeting from a phone. I...

Ired...PBX is a TDA100 Thanks for the suggestion Telephoneguy20....I will try that when I get back to site.

Thanks TT I have the calls going to a Cuatom Service Menu currently. Press 1 for Dr A and 2 for Dr B. When they do not answer the caller ends up being able to leave a message. Which they don’t want. I was hoping to just manipulate the mailbox so Callers can’t leave a message. Maybe...

Hi Folks I have client that is a Medical Clinic. When Patients call in and do not get a live person, they want the Caller to get a greeting informing them of the Clinic Status (Open/Closed etc) but not be able to leave a message. What i am looking to set up is a "Listen Only" mailbox. I...

Update...Service has been restored So they tell me the original issue was a result of a port failure on the Telco PRI gear. When they migrated to a different port,apparently the B channels did not switch over correctly. Not sure why they couldn't diagnose this issue days ago. PRI Provider...

Strange problem...for no obvious reason the PBX started to deny incoming and outgoing calls on the PRI. So, all calls in (DID) and out (dial 9) of the property fail. Internally the phone system works fine. We believed it to be an issue with the PRI circuit, but the provider is telling us the...

Ooops!!How the heck did I do this...thanks for the heads up kwbmitel

Mitel SX200 MX Controller Strange problem...for no obvious reason the PBX started to deny incoming and outgoing calls on the PRI. So, all calls in (DID) and out (dial 9) of the property fail. Internally the phone system works fine. We believed it to be an issue with the PRI circuit, but...

Thanks for the response. Its kind of weird, I have the system on my bench and it will will start working, next day its dead again. I don't have access to a repair centre. So I will likely part it out. Thanks Again