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Is there a way in CM 8 to display the name of SIP extension name instead of agent id and name? Current config when agent is calling the extension directly it displays the agent if and name but after agent is logged out then displays station name

Hi Can someone help me to open ODBC port 50000 in Avaya CMS R19? This port is not open in firewall, I cannot find any documentation

Is there a way to display trunk/port on phone display instead of caller id or tac on analog trunk? There are 5 members in analog trunk and caller id shows tac *001 Trung group 1 Instead displaying the tac, I want to display 001/001 001/002 So on The unique Id is required to map some cti...

is there any instructions available to add second interface in CMS eth2 with the static route ? etho is working fine but need to add eth2 to connect with CM which is is different subnet

Sip port is 5060 in Avaya 9600 phones, however in user registration under simultaneous phone is registered with random ports? Any idea why phones are registered with random ports instead of 5060. Example. Extension 1001 192.268.3.90:44918 Extension 1002. 192.168.3.91:57257

thanks, it worked...

Date/time condition works, however it is pulling all splits including split 11 select row_date, starttime, split, acdcalls from hsplit where split=11 and (row_date >= TODAY and starttime <= 700) or (row_date >= TODAY-1 and starttime >= 1900) ! Database selected. row_date starttime...

how can I join following two SQL into one? The data is in the same Avaya CMS Informix table. 1. data needed from yesterday 1/26/2022 b/w 19:00 and 2400 2.data needed form today 1/27/2022 b/w 0000 and 07:00 select row_date, starttime,starttime_utc, split,acdcalls from hsplit where split=11...

Vdn 7001 rings physical station 7002 no answer goes to cov path 1 and send to vdn 7003 (point 1) but call still displays vdn 7001 on answered agent Is there a way to display vdn 7003 instead? Vdn override is set to yes on both vdn, I have a feeling that it is working as designed, override...

Jan 12 11:41:25 LABCM logmanager: tui04: Sid 0x10005101 sat 19812 2003 SMGRUser admin 18 s 10.10.1.10 change agent-loginID 2022 Password: | 12345678 | 123123

Is there a way to hashout the password in commandhistory under /var/log/ecs? When adding/ changing station/agent with password/sec code, command history is displaying the clear password old and new values, can I mask the password?

I do.see sip extension changes, however I don't see the other cmmchamhes like.agrnt id updates from SMGR , communication manager, call center, agent id Is there anything else I need to enable from SMGR log settings?

Thanks I will try this

Yes, from SMGR

Is there any log in SMGR like CM list history? If I change extension password in SMGR so need to see the long who changed it?

Is there a way to ring extensions at t time from hunt group? If 4 extension in hunt group then will ring 1st, no answer seconds and so on What would be type of hunt group? Circ or DDC?

Can you please share some examples??

Is there a way to setup speed dial in cm without abbrv dialing? Users don't want to have abbrv dial button but dialing the short code Example user press *200 and system dials 603xxxxxxx User press *300 and system dials 704xxxxxxx

Is there a way in cm vector to ring the extension then queue the call?? My client wants to play some sort of alert/ loud sound for staff if there are more than 1 calls waiting. Example 2 agents are staffed and already on the call, 3rd call came , customer wants to have audio alert instead CMS...

system manager is only for station security code ? how to change agent login ID password from smgr ?