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Thank you all for the responses. @Lundah - I am not sure what rotational mailboxes are. I will need to do some research on those. @jpruder - I am trying to avoid creating an ACD path to do this to keep the programming clutter to a minimum. @Billz66 - I went with this solution and it worked...

Mitel 3300 8.0SP3 Customer would like to have 10 extensions when not answered go to the same general nupoint voicemail. This includes transfers and direct dialed DID numbers. I know the basics behind creating a nametag hunt group and routing the call to an acd path to break the integration but...

Was making this harder then it was. Emetrotel has now officially updated their paging and intercom documentation to include how to change the page tone. https://documentation.emetrotel.com/applications-paging-and-intercom/

Update. Believe I was able to find the correct wav file within the emtrotel. /var/lib/asterisk/sounds/en/pagetone.wav Downside, I am unable to upload anything to that folder as permissions are denied. Tried changing permissions to the folder with a denied response. I know there is a root login...

Have a few customers complaining about the loud alert tone that plays when a group page is initiated. I also remember reading something a bit back about someone was able to "Reinstate" the old nortel 3 beep tone that would play before a page by changing some files but I cannot seem to find where...

Thank you. Having an issue going from 19.3.to 20 at the moment. Keeps failing when it gets to the "changing root password" portion and I believe its because for some reason the SQL service isn't started at that point in the install when it should be.

Thank you for the reply. So is the correct path 19.1 SP2 to 19.2 SP3 then to 19.3 SP3?

These release notes seem pretty contradicting with what build we are supposed to go to before another. Has anybody upgraded from MiVC 19.1 SP2 directly to MiVC 19.3 SP3 HF2? The release notes show a few different paths that include needing to upgrade from 19.1 SP2 to 19.2 SP3 and then to 19.3...

Thank you ucxguy. I am looking to use cfg0202 for all 5008 phones but the phones don't seem to want to pull that config file. I can get them to work with other model phones using a different name convention but the 5008's don't want to play nice. Didn't know if I was naming the xml file wrong.

In the past I have been able to download the config xml file from a phone, edit the parameters, change the filename and upload it to the UCX tftpboot folder. I then would configure in the phone for the UCX to be the cfg server in which the UCX would download this xml file and take on the...

Thank you Lundah. I will try that. Also assuming if they are sending 10 digits then I would just add the 10 digits in YSE.

@kwbMitel - Thank you for your time The digital trunks are assigned to trunk service level 3 and in trunk service level 3 "dial in trunks incoming digit modification - Absorb" is set to 0 I see some of their incoming numbers in system speed call using 4 digits. I see their main number as a 4...

The software is 8.0 SP3. Believe the incoming numbers are just added and routed with system speed calls to ACD Paths then distributed to a skill group. What would you suggest to report on? The ACD path or the skill group? Thanks.

Incoming Trunks PRI System MXe-III Contact Center CCMWeb Still green on this system but I have a request to pull reports on a couple of incoming DNIS numbers that show if the call was answered or sent to VM. I am still confused at how the system PRI handles incoming DNIS as I cannot find...

I have sent you an email to the above address. I have setup faxing over SIP before so I am familiar with that portion. I just don't know anything about the audiocodes and how they would interact with the Mivoice. Anything you can provide would very helpful. Thank you.

Trying to setup an audiocodes MP114 with a Mivoice office 250 for a fax machine. We have SIP trunks into the system and have a fax machine at a remote location we need to get working but I cannot find any information anywhere for inter-op. I am not familiar enough with audiocodes to try and...

Personalized call handling. Programmable through the users communicator client and block calls on the user level. Other option would be Nuisances Call Handler, which is purchasable software and blocks calls system wide.

Still haven't made any head way on this. Any other suggestions floating around? Thanks.

Thank you for the responses. I have checked the OLI on the 4 VM ports and they were already programmed with the company's main number just like all the other extensions. So signs point to a carrier issue but I have to ask what service is being blocked? If I receive an outside call to my desk...

Nortel MICS 7.1 Callpilot 150 31.10.14.22 PRI Trunking Strange issue I can't seem to figure out, hoping for some guidance. Customer has external call forward setup on x225 to forward to a cell phone. Routing and allow redirect and 2 intercom keys are all programmed. If you call the extension...