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Can CMS V.18 or the CM 7.1 inform me if a call is waiting in queue for too long and send an email or other notification other than CMS reports? i have a manager who does not want to sit and stare at the CMS report boards to see why calls are sitting in queue. thanks, troy P.S. we will be...

I just upgraded my CM to 7.1.3 and all our G430 gateways also at each of our 11 sites. I upgraded the firmware for the 9641GS to 6.82.2 to comply with a security vulnerability. I also upgraded "I know" our very old 4621 IP phones and from 2.230 to 2.9020 and it seemed to be working fine till...

Awesome!!! thanks for the help!

I currently have a working EC500 system setup for our security department. the thing is this, I currently have one desk phone "digital" with one EC500 cell number. Security has asked me to add an additional cell phone to one of the digital phones. how do I add two cell phones to one desktop number?

I currently have a working EC500 system setup for our security department. the thing is this, I currently have one desk phone "digital" with one EC500 cell number. Security has asked me to add an additional cell phone to one of the digital phones. how do I add two cell phones to one desktop...

I have a 7.0.1 CM and we want to move our call centers to the 9640G with expansion module. the expansion module has 10 buttons setup for "q-calls" then I put in the que number, lets say "14". this will now show on the expansion module as 14. the agents want to know if the "14" can be changed to...

had to adjust ARS table to "natl" for local and long distance trucks. this is for CM7.0

we just upgraded from CM5.2 to CM7.0 on a virtual environment. Now my local trunk will not send Caller ID info to cell phones. if I make a call from my desk phone directly to a cell it will show "Unknown". if I make a call from my desk phone to another desk phone that has EC500 turned on, it...

that is correct. all vm functionality works as it should with the exception of sending a vm from 4444 to this one particular user. Crazy right!

the person who is having the issue just confirmed that she can forward the vm via deskset and everyone gets it. she can not receive from 4444.

yep, 4444 works as it should for everyone but this one person. if anyone tries to forward a vm via the deskset to this one person, nothing happens to the person receiving the vm. she gets no MWI light on her phone or email in outlook. I'm leaning towards exchange is not accepting the forward...

I'm using CM5.2 with MM5.2, no MSS, all vm's share with exchange 2010 storage. I have a phone number 4444 that goes to a department mailbox, where messages are left and I setup a coverage answer group so all phones ring when the number is dialed. user will listen to the message via desk set by...

Kevin, how about a remote site that only has a G700, will that site come back to the main site where the PBX and G650 is housed to get its dial tone?

Thanks kevin.

I have a Avaya 8730 server running CM5.2.1, with a G650 cabinet, the protocal is H.323. does anyone have or know where I can get a drawing of where dial tone starts and then ends at a phone?

Thanks jeanm. No shock there!

I reset the phone, pulled the battery but nothing works. Here are the settings of the phone. System Info: CVM: Unabailable (flashes) DSP: 52w.con.01.503 CPLD: 1.06 Registration Info: Base: Unavailable (flashes to ffffffffff) Cons: ffffffffff IPEI: 8575 1048575 1 Thanks

I swapped known good power adaptors and the phone will not register to the base unit. I didn't know if there was a way to cable up and reset everything. I even downloaded the most recent software to no avail.

Both devices use AC adaptors.

I have a Polycom SoundStation2W phone that all of a sudden lost registration with the base unit and it will not register back to the base. No changes have been made to the phone settings, it just stopped registering. Any Ideas?