Search results for query: *

In the traces above: are these messages from list trace or traceSM? Either way, do you have ARS conversions and adaptation rules in place to strip out the plus? If you're getting to SM and your SBC is configured to route E.164 already, you may want to add a dial pattern to route matching...

Agree with Wanebo, please get the first invite message to the voicemail system.

I found out what this is, rookie mistake: Her agent ID was still in a dial-tree on the call-center vector. Due to staffing restrictions she had to log in between 11am and 1 pm to cover her old department. During any other time of the day, if a caller selected her agent ID out of the call tree...

Hey Everyone, hope all is well I have a station in my environment (9630) that is immediately missing random calls: no ring, no nothing. The user was recently moved from another department in a call-center type scenario, thus their COR and COS were updated. I'm at a complete loss as to why these...

Yes inbound indeed, I'll be sure to perform the list trace against the tac first. Didn't even notice that command. Thanks!

Hey all, hopefully a very simple question here: We're planning a project to move over to a new call center solution, and part of the discovery is to see how our inbound calls are routing from the telco. Now Avaya is absolutely not in my wheelhouse so i'm having some difficulty in finding out...

Hey all, I tried posting this in the Solaris Forums, but that area of Tek-Tips seems about dead. Has anyone here seen this issue before? I was trying my hand at backing up some Avaya CMS data yesterday to USB and think I may have brought down my ports in the process. Following Avaya...

Hey all, I was trying my hand at backing up some Avaya CMS data yesterday to USB and think I may have brought down my ports in the process. Following Avaya documentation I connected, formatted and added a UFS file system to a kingston 32GB USB 2.0 drive. After successfully mounting and backing...

Unfortunately I don't know what trunk number the call is coming in on, but the EC500 call block method with xmobile worked perfectly. Thank you!

This is the part that's really frustrating being new to all of this... The number is used as a 'listed-directory-number' that's the only reference to the extension. From there this number somehow miraculously points to several operator extensions at our company. These operator extensions are...

Hey Everyone! Love the forum and i'm a first time poster... As my handle implies, i'm a newbie to Avaya / VOIP / PBX in general. I've been asked to block a particular phone number from making incoming calls to our company. I've dug through the topics quite a bit here and haven't really seen...