Station missing random calls

[PBXNewbie4Now]

Hey Everyone, hope all is well

I have a station in my environment (9630) that is immediately missing random calls: no ring, no nothing. The user was recently moved from another department in a call-center type scenario, thus their COR and COS were updated. I'm at a complete loss as to why these calls are failing, and why it's just happening after the move. Has anyone else seen this type of issue before?

 

[ddog6601]

how do you know the calls are being missed ? Are the missing calls showing up on the phone's call log ? Are the missed calls leaving a voicemail ?

 

[PBXNewbie4Now]

I found out what this is, rookie mistake:

Her agent ID was still in a dial-tree on the call-center vector. Due to staffing restrictions she had to log in between 11am and 1 pm to cover her old department. During any other time of the day, if a caller selected her agent ID out of the call tree it would forward directly to voicemail. So we'll chalk that one up to me not looking at that vector.