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We need to just press the button on the door phone and be able to release the door

Hi All Is this possible should I be able to release the door by pressing 5 when the door phone is forwarded. If so any ideas why it is not working

Where can I download the manager E software? Thanks Keith

Hi All I have IP500V2 running R11.1.3 with a SIP trunk that has worked for years. Gamma have recently updated the SBC and since then the outbound CLI will not send. I have tried various changes to make this work on the avaya and had no success. I have even tried turning off the flexibility at...

Hi All I have an NCP1000. What I am hoping to achieve is as follows. When I am working remotely I want to be able to call a ddi on the system once the system answers I want to be able to dial 9 then an external number so I am dialling out displaying the office number. Can this be done if so...

Hi All I have an TDE with IP phones that has been working without issue for years. The customer has recently replaced their switches and since then periodically the IP phones develop one way speech, a reboot of the system resolves the issue for a while but then it comes back. Any suggestions...

All the certificates on the system are valid and I am not getting the tls certificate alarm in system status

Hi All I have a client who has been running equinox mobile and PC client for 2 years without issue. They also have 1 J179 connected via a VPN to the main system which has been working fine on R11.0.4. The customer initially reported an issue of unable to contacts and presence on the equinox...

I have a R10 IP office with IP dect. It has been working for several years. All handset are connected and appear to be registered voicemail notification is coming through to the handsets but I get no speech and no dial tone. When I place a call from the dect to a desk handset it tries to call...

Delete the base extension number to disable and add an extension number to reenable it.

Hi All I have a remote J179 which works fine other than that it is not getting message notifications for group mailboxes which are configured in its source numbers. Any suggestions welcome the system is running R11 software with voicemail pro Thanks

Hi All I have a client with Equinox mobile. On approx 50% of calls the speech stops after 2 seconds and the call shows as still in progress. The user can't end the call they have to restart the app. It is an Iphone any ideas Thanks Keith

Hi All My issue is this! The SIP is up and running and the call sets up every time after a while i lose inbound audio (one way transmission)A reboot of the Draytek resolves the issue for a while then it comes back. Any ideas ?

When logging into softphone i enter user name and password click login. At this point I get a popup asking for a licence. Installed this loads of times and never seen this before any ideas ?

Recently upgraded a client to R11. Dialling from outlook has stopped working. any suggestions when I click on the dial button nothing happens. Thanks

If i wait for answer before hanging up. the call connects but when i hang up the call drops

Hi I have a grandstream ht802 ATA with a NCP500 i am able to do a blind transfer but not attended. Also have issues with dial 6 ring back so DTMF any suggestions welcome Thanks Keith

Hi Gents Is this possible to turn on en bloc on a 5410, been trawling the user guide no mention as far as i can see ?

Thanks Gents that helps

They do use soft phone. Is there a way of removing the extensions ?