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  • Users: IPOTS
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  1. I

    We need technical support migrating Avaya IP Office SE from physical server to VM

    Never had an issue doing it the way biv343 described.
  2. I

    Caller ID (CLID) Not Passing to Twinned Phone with SIP

    Try changing the Forward/Twinning to Original Caller on the SIP URI tab
  3. I

    Visual voice issue, Application server R12, 5410 buttons.

    54XX phone have not been supported since 9.1 Avaya will not even consider looking into a fix for this. Best advise is to replace the phones. You don't have to buy new, plenty of gray market refurbished dealers out there that sell these for reasonable prices. i.e. $47.00 dollars a piece for a...
  4. I

    License Problem with WebLM after upgrade

    You can always rehost it to the Primary. Solve all your problems. You have 30 days grace on the system in license error mode.
  5. I

    Migrating users

    I disagree, I have done this a bunch of times during migrations from remote expansions to server edition. Export the users only and import them into the server. It doesn't lose anything. You have to recreate the extension on the server to match the users. Done.
  6. I

    Migrating users

    Export the users from the remote site, File>Export>users Import those users to the the target system. This will append the imported users to the existing ones. Recreate the extensions on the target system. Using a SIP or H323 template saves time as you can configure multiple extensions as the...
  7. I

    DST fix

    The file post here and on Avaya's webpage will work on your 9.1 As far as a permanent fix. I don't foresee one. But you won't have to think about it for the next 10 years.
  8. I

    License Problem with WebLM after upgrade

    Try and delete the current license file in WebLM and reinstall the license.
  9. I

    SIP Trunk Issue

    How is the SIP trunk configured? I had this issue and when I removed the SIP Proxy it resolved the issue. Try it with only the ITSP configured.
  10. I

    Finally R12?

    I will be only taking my customers to 11.1.3.1 R12 needs to burn in for a year or more.
  11. I

    Resetting WEBLM Account and Password

    Open Putty login as: Administrator and enter password >admin Please enter Service User: Administrator Please enter Administrator Password: Admin>weblm_reset
  12. I

    Resetting WEBLM Account and Password

    Open Putty, Connect to the admin level. admin>weblm_reset Thu Mar 26 16:00:56 GMT 2020 : CATALINA_HOME is set to : /opt/Avaya/tomcat Thu Mar 26 16:00:58 GMT 2020 : WebLM UI Admin Password set successfuly Usage: /opt/vsp/VMWrapper/weblm_password <reset|restore> reset - puts the weblm...
  13. I

    Finally R12?

    I noticed you have to upgrade from 11.0.4.8 to 11.1 (USB method). Then upgrade again using the USB method to R12. It would have been nice to go from 11.0.4.8 directly to R12 in one step since you are replacing the OS anyway. Same goes for the virtual servers. Multiple steps.
  14. I

    Fresh install WebLM ova root password

    WebLM is a PITA. If you oversubscribe a license it goes into license error mode. Its not very forgiving. If left unchecked after 30 days your system stops functioning. No license error. Better off hosting the licenses on the Primary server.
  15. I

    Adding Country Prefix with +

    Group
  16. I

    Adding Country Prefix with +

    Have you tried adding it to the ARS routing. N;/955N/Dial/LG
  17. I

    ITSP Domain Name and DNS name Resolution

    I normally do not configure the SBC. You should only have to enter the ITSP Domain name on the IP Office SIP ITSP Domain Name. Make sure you have the DNS configured on the System tab.
  18. I

    ITSP Domain Name and DNS name Resolution

    Did the SIP provider install an SBC on site. If so you point your ITSP to the IP address of the SBC.
  19. I

    Call record button announcing that the call is being recorded after update?

    In the VMPro client, did the Play Advise on Call Recording get enabled after the upgrade? Administration>System Preferences>General If so, uncheck it.
  20. I

    Adding Language Prompts in VMPro Call Flow

    TIP If the language prompts have been installed, you can insert a "Select System Prompt Language" before the dial by name (or at the beginning of the call flow) It's under "Actions>Configuration Actions" in the Actions tab. Under the Specifics tab it will show all the available languages and a...

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