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Hello all , My company just relocated me to another branch that runs a mitel 3300, im tasked with maintaining the system with my prior knowledge of Avaya ip office . My Question is , how do i get basic Mitel training ,so i can elevate my knowledge and certification in Mitel Platform. Advice needed

hi all , i just migrated a norstar system to avaya but the users are getting difficulty using the feature 75 call group pick up ,keep getting call rejected .Can anyone offer some advice .

hi ,i just migrated a nortel system to IP office ,everything is working fine except the customer wants the option to see when they call an extention to see weather or not the called extention is on another call being displayed on their display .Is this technology available on IPO ?if not how...

hi all ,i hav just installed a IP 500 v2 (63) system and noticed a very unusual ring pattern .when calls comes in it would ring 2 times cut off *as in stop* and then resumes ,with the same pattern . i have checked all the incoming options as well as the line options and they all seems ok to me...

hi, i'm currently working on an IPO v500 ,analog trunks , everything seems to meet the customer's satisfaction except call forward of external calls , when ever i try to forward "unconditional" only internal calls is forwarded and not all calls....... help!!!

hello , one quick question is the preferred license mandatory when setting up a SCN ?

Actually the project is complete ,but these are some teething issues so im off the site but when I return to solve these issues I will check the SSA and monitor . The said user answers their own calls (no secretary) the calls are not routed through an "AA" it goes directly to the extention

hi guys ,I just finished installing a 200+ ipo 500v2 system with 9600's and 1600's phones .the problem I have is on some of the users line appearance button ,after a call , it stays lit (green) hence you cant make a call ,but if u call the number it would ring and u can answer and when you hang...

Whenever I dial 9 and make an external call it takes about 8-9 seconds for the call to connect to the intended party .How can I reduce this time ?

Hi fellow techs , a customer ,using voice mail pro ,wants to know what is the size of a user mail box so the it can be determined if they should use an external server ,I've looked high and low and can't seem to find an answer ,could u help me please !! Also how does it translate in minutes ?

Hi ,I em have a constant issue with dial 9 on an ipo V500 system .weather I force authorization code or block it as long as u dial it when the 2nd tone comes in it will not force or bar .the config I use for forcing aut code N;/dial/N/0) with no auth code forced and 001N;/dial/001N/0 ,with auth...

A customer ,who is accustomed to BCM ,now with IP office want the feature when a call is made to an extention ,"on another call" should be dispalyed on the display of the phone placing the call. They use the AVAYA 1400 series phones. Is this feature available on IP office ?

My country national and int dialing plan is 2XX,(nat),001(int).....to confirm your explaination ,I shoud increase the delay time ? Cause the users are accustomed to waiting for the 2nd dial tone. Thank you

I use analog trunks ...the short code setup is ... Code:9001N ,dial ,telephone number 001N ,50:main ,tick the box in force authorization code

Hey guys ,plz help me ,when I dial 9 to make an external call I can force the authorization code ,but if I dial 9 and wait for a dial tone then dial ,I can't seem to force it. Its been bugging me for the pass 2 weeks !!!

HELP HELP HELP!!!!!ON A IPO R8.0 ,I RESTRICT AN EXTENTION FROM EXTERNAL CALLS,BUT THEY CAN ONLY CALL SPECIFIC NUMBERS .THE PROBLEM IS WHEN I PRESS 9 TO DIAL OUT AND BEGIN TO DIAL WITHOUT WAITING FOR THE SECONDAY TONE IM BLOCKED,BUT IF I WAIT ON THE SECONDARY I CAN DIAL AND THIS IS DEFEATING THE...