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Thanks for your help. I dont see any field that will transfer to a skillset. Am I missing it somewhere? Thanks again.

Hello, I'm looking to setup a way for callers to call in on one of our numbers and then be prompted to enter 1,2,0. Th callers would then be routed to a specific skillset basded on the entry. I don't see a way to actually make this work where the caller can press the button on the phone and...

Thank you!!!

Thanks!!!! I'm only seeing the most recent updates on the Avaya site. Do I need to load older versions first or can I just load the current ones and be good with that? Basically do the new updates have everything the older ones have? Thanks again

Hello, I am starting to drop calls randomly and seeing "Line Code Violation" alarms quite often in the BCM. I figure I need to go ahead and run updates and apply patches. I am a rookie with the system and have no clue as to how I should go about getting this done. I of course would backup...

Brilliant!!! Im on my way. Thank you very much.

Thins I have done attempting to correct the error: 1) reinstalled RCC 2)restarted services POSTGRES and CCRSAPPSERVER 3) Set permissions in Handler Mapping Permissions for "Script" and "Execute" 4) checked c:\Program Files\Microsoft Sql Server\90\Setup Bootstrap\LOG for errors in install...

Hello, Just installed the reporting service from a BCM 4.o on a windows 7 machine. Im trying to run the Install Verification Utility but keep getting an error when it comes to the Report Service. The error is saying "Reports Folder not found". I hit "Click here to resolve the problem". Then...

Thanks for the info. Unfortunately I have a BCM 400 (should have included the version earlier) which isnt supported by RCC 5.0. Any other suggestions would be greatly appreciated. Thanks

Hello, I would like to be able to have some sort of live agent status screen on a tv in our office. The RCC has the Agent Detail Live Report that looks like it would work, but I am unable to resize the window in order for it to be readable from a few feet away. I have changed the resolution...

Awesome!!! Working after the services restarted. Thanks Everyone!!

Would restarting either one of the services cause any issues for users? Thanks!!

Restarted the PC a few times and the service. I should have included this in the initial question, I will next time. No joy. Thanks!

Actually yes I can ping the bcm, It looks like it is a login issue. I am not able to go directly in using my browser either (it does bring up the login area though). So, it looks like its not recognizing either of the logins being correct when using the IVU or going directly in with a...

yep...verified....specifically it fails after I enter that info and it continues to "Getting BCM Real time data. Please wait..." I just reset it to what I knew the password to be and it still is giving the same error. Thanks for your help!!

Hello, This morning when I went to start the RCC with the IVU I got an error on the last step "Unable to obtain real time data from the BCM after 10 attempts." Ive never seen this error before and I am unable to access RCC now. I have a BCM 4.0 with the latest updates. I've looked for an...