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What my case was that the call would come in but be handed off to the next hunt group due to the timer. the next hunt group had noone in it and sent it over to the Auto Attendant which made the line seem like it was on hold.

Hey guys and thanks in advance. I have a BCM50 that gives me a system error message when I call the line. Ex. Your call cannot be completed at this time. Here is what I did so far. - Setup VMail box 320 to pickup ext 320 (works fine) - Setup Vmail box 320 Express Messaging Line to 220 and...

My customer has a Mitel 5000HX with a DECT 5610 SIP handset. I have the call flow set as below: Main # > hunt group w/ assigned Phone EXT list > Voice Application Everytime I assign any of the DECT phones to the hunt groups Phone EXT list, it will not advance to the Voice Application. The call...

I'm trying to get Voicemail to email on a BCM50 r5 working through SMTP. I think I did it correctly but not too sure. Please see steps below and let me know why It might not be working. THANKS! Put SMTP info in Call Pilot Manager's System settings with all properties properly filled out. Set...

Thanks alot! it worked!!!

I have a customer with BCM50 Rel 3 that I'm trying to hook up a 1220 IP phone to. The other 1220 in the office has the nortel logo but this particular one has the AVAYA logo. I cant seem to sync it to the BCM. I would do the whole manual setup thing but it would end up at a "select Domain"...

One of my customers have a BCM Rel6 and want Voicemail to email. Instead of using the call pilot plugin for outlook, there was a way for the BCM to send the voicemails through SMTP. How is this setup? Thanks in Advance.

I have a BCM REL3 that is having a problem with night services and I wanted to know how one would program it to: 1. ring a group of phones during regular business hours and if noone answers, goes to auto attendant and 2. during none business hours, ring a different group of phones and if...

Thanks! Worked!

Does anyone know the feature code for make busy on 3300? Also how I can find the IP address of the ICP from the telset? Thank you!

I believe it is already set to higher. it is set to pick up after 6 rings while the aa is set to pick up at 5. I will check on this though.

The voicemail dn is not part of the ring group.

So I installed a BCM50 R3 and the customer wanted it to ring certain phones in the morning and at night, ring another group of phone. I used Ring groups and scheduled services to assign what time the night services would kick in automatically. The results are not what I expected however. It...