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  • Users: modjjo
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  1. modjjo

    Call center questions

    hi St3veMax , could u please explain more ...
  2. modjjo

    Call center questions

    hi guys , i have a customer who has a bcm400 Rls.3.7 with license for call center , he wants to customize some reports .. my question is : can i access the database generated by mysql server ,and how if yes ? thanx
  3. modjjo

    skillset report question

    captaingadget , thanks for your valuable reply
  4. modjjo

    skillset report question

    hi guys, i have a problem , i hope u can help to solve it. my problem is in skillset reports , for example, The skillset report of 01 June 08 shows 340 calls offered and 316 answered and 0 abandoned, however, the CDN report shows 346 calls offered, 316 answered, 18 terminated & 12 abandoned...
  5. modjjo

    CDR ON BCM 4.0

    no, i'll install it thanx gberger
  6. modjjo

    CDR ON BCM 4.0

    no, i have a dtm. (pri)
  7. modjjo

    CDR ON BCM 4.0

    Hi guys.. i have a bcm 400 rls 4.0 , which stops displaying cdr records every one to two month and it displays empty screen...aftrer rebooting the system it works normal ...this problem occures every one to two months. any ideas. thanx
  8. modjjo

    historical report

    thanks guys, i thinks every thing is fine now .
  9. modjjo

    historical report

    hi captaingadget from the graphs in reports Application Delay Before Abandon and Application Delay Before Answer .
  10. modjjo

    historical report

    hi guys am new with SECC i have a problem i hope u can help to solve it , In the reports Application Delay Before Abandon and Application Delay Before Answer :In the first one the calls abandoned after threshold (10 sec)equals the all abandoned calls which is not right ; in and in the...

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