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All folders containing 8.mdb files have authenticated users added with full access, none of them have any unknown users. The problem is related to report in Agent Performance folder, all other reports work fine, thanks

No, the problem is server related

It is already there

That is all done, the problem happens on CCMA server as well as on client side. It seems I will have to reinstall CCMA to fix it

ActiveX_Controls.msi was installed as part of CCMA SU05S installation. I reinstalled it, didn't help

I do get Historical Reports, with ODBC error. How do I download Crystal Report Viewer in objects?

CCMS/CCMA patches are current, whatever is listed on ESPL. Regarding Active X controls, there are none. Folder C:\WIndows\Downloaded Program Files has only one entry, WUWebControl Class while my lab CC 6.0 has multiple files. Aren't those controls should be downloaded when CCMA session is...

the same default password which was used for sysadmin account in SCCS Client

They are pulling standard canned Historical Report in CCMA, who used to work until two days ago. How do I set up correct ODBC driver?

Hello, I have a CC 6.0 customer with coresident setup (CCMS/CCMA) and out of the blue they start getting ODBC error when running report. They also question validity of numbers in report since their CRM shows different numbers. The server is patched to the current, rebooted. Checked Nortel...