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Hmm, it needs me to login. Is there anyway that you can copy and paste the info? Thanks.

There was nothing on that page to view....hmm.

Does anyone happen to have a 6140 training guide for end users that I can look at? This is the training guide for the customers, and not the 126 page guide from Nortel website. Thanks for your help.

Hi! Does anyone know how to strip digits in a scripts so that calls do not carry the number of the DID that was called? The problem is that our calls route to an Octel, but Octel looks for the initial digits dialed for the voicemail box instead of the number of the phantom that I am routing it...

We are using CC 6.0 for a menu script. We use an Octel for voicemail. I give 5 options in the script, the first two should route to a phantom that DCFW to voicemail. However, when I route the call through Symposium I receive open trees. If I have a user on site test call the phantom, it...

This is helpful, but not quite what I was looking for. I am looking for something to give to the supervisors that says.....this is what you had before and now it is called "blah".......and this is what it looked like before and here is what it looks like now. And here is where you did this...

Do you have a copy of one that you can post? Thanks.

I already tried that.

Did you out the old digital set also?

Hello! We are upgrading from Symposium 5.0 to Contact Center 6.0 soon. We are looking for documentation to give to our agents and supervisors that show a comparison from what they used to have with 5.0 to what they will have with 6.0. Does anyone happen to have documentation similar to what I...

OK, so 5710 goes to NIT just fine. But when you dial 0 it goes to voicemail. I want the NIT to go into a CDN, but it will not allow me to do that. So, I tried to put in the ACD number that I just built for the new operators and that gives me a busy signal. (I have the ACD NCFW into the CDN...

Sending all my love! Muuuwwwaaahh! Stormy

OK, so Ld 12 out 2250 <TN number> and that is it? If I out the 2250's, do I need to out the PWR's? Also, outing 2250's means that everything defaults to NIT, correct? Thanks, Stormy

Help! How do I out 2250 console phone? Tried LD20 out 2250, and it doesn't work. I have 3 operator phones (option 61C), I need to out the 2250's because I am sending everything to Symposium now and have built them I2004's. Thanks for your help. Stormy

Can you send a print if you have one? Thanks a ton! Stormy

Hello! We just purchased an IP Polycom 2033 with 2 ext mics. How do I set it up? I have never programmed a conference phone before, only i2004's, 2616's, and 2008's. Please help. Thanks, Stormy