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What sort of voice mail are you using, as if you are using call pilot you need to set up an SDN, then make a treatment or you could route the call to a number that is a voice mail box. However you do it, you need to ask the users to make a choice in the script, i.e. press 1 for VM or hold to...

Nice idea, unfortunately we have about 150 agents that we wanted to set up phantoms for, and we don't have 150 free TN's that we could set up. Otherwise I wouldn't need to use the phantoms I could just create real DN's on real TN's and use those, as a personal DN works with a real extension as...

I'm getting the same problem, I'm trying to add a phantom to a hunt group and get Sch8820 - "The DN entered is not valid for a group hunt list". Trying to add it as looking at using phantom personal DN in CC6for our agents so they can be called at there desks regardless of where they are sitting.

We have a CS1000 running about 500 phones, comprising of a mixture of analogue, digital and IP phones. About 100 of these 500 phones are agent phones, and are used in our contact centre. We have 4 ISDN30 DASS circuits that our numbers go out on, 2 from BT and 2 from KCOM What I would like to...

After downloading version 3.1 of the soft phone everything works fine

Hi We are running version 3.00.0197, thanks for this I'll get the latest version and see if it makes a difference

Hi I'm also trying to get an ALGO ATA to work, an analogue phone connected received calls correctly, but I cannot dial out using the analogue phone as the softphone does not appear to recognise the digits dialled. However if I raise the line using the analogue phone then dial the digits using...

I am attempting to connect an analogue cordless phone to a 2050 soft phone running on a PC as recommended by Nortel using an ALGO ATA adapter I have configured the adaptor to run as European Class 1 as recommended on the ALGO site. However, when I try to dial out, though I get a dial tone on the...