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Before I forget, I know I could disable the auto logoff I've setup which might work, unless they log off manually, but was more thinking could something be done from their PC to log them on to the phone as the PC logs onto the network. All creative ideas accepted!! :-)

I don't have much hope that this is actually possible, but I'll give it a go!!! Backstory is that in one of our departments, there are a couple of staff members that tend to log into their PCs, but not their phones at least not for 15-20 minutes on some occasions, despite disciplinary action...

Forgot to mention we've already got a VCM with 4 channel licences, I guessed we'd probably have to get more (one per concurrent call I assume?)

Thanks guys, I suspected I was sort of on the right lines!! Whatever they get, we're keeping our IPO, we like it too much :)

I've got a "It's hypothetical right now, but might not be in three months time" kinda question... We've got an IPO500 on v5.0, and our parent company is looking to get a VoIP system separate to our IPO. All the parent sites are networked via a VPN to ours. Could we link the two together via IP...

I think processing the monitor log will be much easier than the original plan!! Run a program over the log files once a day, bosh job done! Apologies to Avaya for killing off their CCR profits!!

.... and a butt kicking is exactly what it's being used for :-) I'll get me a log file saved from Monitor and see what I can do... Might be easier that way than deconstructing some HTML!

Ah - I think the CCC bit confused me, Delta Server is installed into a folder called CCC, just realised it's not the same thing as you guys are talking about!!! Still, might have a win out of this... Looking at the agents page, I think I've worked out what combination of statuses in the last...

Lol!! I like that idea :-) I think I got the name wrong - I meant CCC when I put Delta Server, but don't know to use it to get any meaningful info out of it particularly well

I think I know the answer to this, but I'm gonna ask anyway!! Is there any way (and in the unlikely event we can, how to do it) we can log how long a user is leaving their phone on DND for? We have IPO 5.0 and the Delta Server, if that helps. Cheers

Just finished the whole shebang... One module is accessed through a shortcode so we can set who is on call. The original divert as part of the existing voicemail module is now changed to check the same variable, and divert accordingly. It might be a case of little things pleasing little minds...

Sweeeet!!! That works a treat! Thanking you :-)

Dunno if it'll help, but it's worth a go I suppose! Did just have a look through the 4.2 release documentation and couldn't find a mention of it (although the description of some of the fixed/known issues goes right over my head, despite being from an IT background!), but it does give me...

Just wondering if anyone else has had this problem... On the odd occasion, when a user picks up the handset on one of our 5410s, all they can here is a loud constant beep, as if one of the numbers is being held down (one user said yesterday "My phone's trying to deafen me!"). None of the...

I've written a small function to add attributes to my XML which is this: Sub AddAttribute(AttribName, AttribValue) Dim AttribNode Set AttribNode = XMLFile.createAttribute(AttribName) MyNode(NodeCount - 1).Attributes.setNamedItem AttribNode AttribNode.Value = AttribValue Set...