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I have three PRI's going into a BCM 400 and I recently had one turned off. I want to remove that PRI from the machine but the PRI's are not labeled. Is there any way to determine which PRI is which? I looked at BCM monitor and I can see the bank of lines that are no longer active. Lines 91...

This BCM has three Digital Trunk Modules (23 channels on each) so we can accept up to 69 calls at a time. I know how to adjust the number of vm ports but where do I allocate them to call center? also, do I need to worry about the dn's that are used for the greetings and such to ensure they are...

The BCM is strictly used for the call center. There are 10 to 12 skills set up with two greetings that then routes to a CCR tree for the IVR options. One of six options on each IVR is to speak to an agent and those calls are transfered to one of three call handling skills that the agents are...

I'm trying to allocate the proper resources on a BCM 400 for greetings and IVR prompts. Currently the machine has 12 voice ports active and the system is not playing the greetings and IVR options fast enough. The system is also maxing out all available channels, 69, at peak times of the day as...

I beleive so. We had a technician in last week who applied some patches. Is there a place to check to see what patches have been implemented?

Is the info regarding the activity on the PEC cards normal? This BCM is using 3.6 software. We have another machine in the same office using 3.7 and everything about it seems to be faster and more stable. Bob

Any additional input available here?

The BCM Monitor shows four PEC cards. However I just checked their status and only two of them are showing activity. Four of them are enabled and the usage is as follows. Processer Expansion Cards Slot 1 - PEC3 - DSP1 - Enabled [48%] Slot 1 - PEC3 - DSP2 - Enabled [0%] Slot 3 - PEC3 - DSP1 -...

Yes please give me some info on where to find this

I did check the PEC resources on the BCM monitor and it is generally between 10 and 30%. Didn't look like additional cards are required or am I looking at the wrong thing?

Reboot is happening right now. Memory increase has been requested. Didn't know if anyone knew of any issues that would cause this as we have been running with this setup since June and the problems just surfaced in the last 3 weeks.

Could anyone give me some suggestions on the following issue that has been reoccuring for a few weeks now. BCM 400 system with approximately 20 to 40 agents logged in at a time. Receiving approximately 20 to 60 active calls at any given time. 10 voice ports are open 15 skills are actived. 12...

Interested in learning some specs on BCM 1000. I have previous experience with the BCM 400 but nothing on the 1000. The interest has stemmed from a potential client needing a new system but the requirement on agents is greater than the 400 will handle. Need to know the following info: How...

AlquestTech Thanks. I'm of the same thought. Hoped there was a way to fix it from the technology side but with us building one simple report that the supervisors can look at each day they will have the ammunition they need to discipline anyone not doing their job. Thanks

I currently have all of the agents set up to be multi-skilled across a series of skills. Some of those skills are setup as IVR's where as other skills are meant for agent call handling. We received word from our client that some agents have found a way to change this multi-skill setting and...

Our current setup does not have the CCR tree active. We have several skills set up as IVR's and two or three skills set up for agent call handling that the IVR skills transfer to when the appropriate number is pressed in the CCR tree. For all skills we have the 'night' setting to send the call...

I have discovered a rather simple solution for anyone else who has a similar problem. I will be recording the new message in my greeting list and exporting it to the desktop. Then when this message needs to be played I will simply import it into the greeting number that is currently used in...

Our client, who is currently using two BCM 400's, has asked us to set up a recording that could be played if the office is forced to close down due to inclement weather. I can get the recording made but my only question is the following. We currently have 15 skills that are accepting calls on...

What are the differences between 200 and 400 besides call handling capability?

With only three agents logged in at any given time I suspect the volume to be much less than 10 at any given time but I will confirm. This may be in vain anyway as the client does need reporting capability from the switch. Does the BCM 200 offer call center reporting?