Does BCM 50 have same capabilities as BCM 400

[BobZahn]

We have a potential client who needs a new phone system and we believe the BCM 50 will work for their call volume and agent needs.

We have experience with the BCM 400 for another client and would like to know if the BCM 50 uses similar software that will allow us to set up the required call center environment with various skills, greetings, CCR trees and transferring from skill to skill.

Perhaps the better question would be are we forgoing any programming features by choosing the BCM 50 over the 400 as the added expense and call handling capability of the 400 would be overkill for this particular install.

 

[option11newby]

I believe that the BCM50 will only support Basic Call Centre. They hope to include Pro Call Centre on version 2

 

[BobZahn]

Does Basec Call Center still offer data capture of some sort that would allow basic reporting of call volumes, call length, service level, etc.?

What other limitations are in Basic Call center that I should be aware of?

 

[3Sixty]

Basic call center is 2 skillsets and 10 agents.The BCM 50 has a 10 VM port limit.

Marshall

http://www.marshallshouse.co.uk

 

[BobZahn]

I read on Nortel's site that you can expand up to 40 agents. How is that accomplished?

this installation would typically see 3 agents logged in at a time and the potential to grow to 10 agents at once so it looks to be matched very well.

 

[3Sixty]

How many lines?

The only limiting factor might be the 10 ports.

Marshall

http://www.marshallshouse.co.uk

 

[BobZahn]

When you refer to lines are you talking about how many dialed numbers will be coming into the office?

I assume it is only one but I will confirm.

 

[3Sixty]

No I mean how many calls at any one time will you expect the call center to receive in the future.

Marshall

http://www.marshallshouse.co.uk

 

[BobZahn]

With only three agents logged in at any given time I suspect the volume to be much less than 10 at any given time but I will confirm.

This may be in vain anyway as the client does need reporting capability from the switch.

Does the BCM 200 offer call center reporting?

 

[3Sixty]

Yeah the BCM 200 will offer the reporting software if you buy the Basic call center with reporting software or you buy the Pro version.

Marshall

http://www.marshallshouse.co.uk

 

[BobZahn]

What are the differences between 200 and 400 besides call handling capability?

 

[3Sixty]

For the call center or in general. If it is for the call center nothing. If it is in general expansion.

Marshall

http://www.marshallshouse.co.uk