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Hello Marv (Fellow Allworx Dealer here as well) I have replaced several power supplies but have the same result. Just a side note, most systems are using the ACD systems and they are connected to the customers network. "The bitterness of poor quality is remembered long after the...

Good Evening I have several clients out there with CP150 version 3.1.XX.XX (not sure the exact version) After long power outages or just out of the blue during business hours, the CP150 will lock up and then default. (All systems have a good UPS system in place) After hand-bombing several...

Good day Thanks Brian and UCX The system is virtually new at this point. I replaced everything except for the MSC including the pec cards and media bay modules. No difference The system reboots all services except for the telephony anywhere between 45 min up to 2 hours The MSC is corrupt...

Good Day Brian, Here are the alarms... reading from the bottom up. This line appears to start the shutting down of services "**ERROR** Received EMS_EVENT_CONNECTION_LOST from MSM;MPS service aborted" The MSM; MPS Fri May 09 12:13:14 EDT 2014 false 10228 warning Service Manager - Integrated...

Good Day, The system is rebooting after 45 min or so. At first the client indicated that is was just the voicemail/call center/and IP sets were going, but as of Thursday he indicated that the whole system was going down and then coming back. So, the system is rebooting itself. I returned to...

Good Morning, Went into my clients last evening and replaced the power supply and hard drive on a BCM400 4.0 and applied the last available patches. Upgrade went great! My client was having issues with the voicemail and IP sets going down (Hard Drive I thought) maybe once a week. Client...

Good Morning, Level 1 reset erases all customer-specific data and restores the default configuration for all components. This reset leaves the software components untouched. That is, the system has the latest release and patch level of the software installed. Only the system and user...

Sorry punkysmom08.... I was thinking it was a BCM or Callpilot 100/150. The Option 61 is over my head!

Hey Firebirdscrambler, Yes I believe that set relocation is on. I will have the client turn this off for the time being just as a test. I have another hard drive on stand-by. Thanks

I know this product line is aging.... (like the rest of us) After the last several power failures (UPS dies after 2 hours), the DN's are all messed up. Luckily the client backs up the switch weekly and a restore fixes my issue. I have applied the last available patches to the system. Is my...

Good Day, I believe you can go under General Settings and select how you wish to handle the call display... (Under Call Center) What type of switch is this?