Callpilot 150 Defaulting

[TekTRADERS]

Good Evening

I have several clients out there with CP150 version 3.1.XX.XX (not sure the exact version) After long power outages or just out of the blue during business hours, the CP150 will lock up and then default. (All systems have a good UPS system in place)

After hand-bombing several systems, I have been proactive to backup each system after I reprogram them.

Are others experiencing the same issues with their clients Callpilots?

Are they at the end of their shelf-life or do I (and others that I subcontract to) just having bad luck?

Thanks




"The bitterness of poor quality is remembered long after the sweetness of a low price has faded from memory".

http://www.tek-traders.com

 

[allworxguy]

You probably have failing power supplies.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[TekTRADERS]

Hello Marv (Fellow Allworx Dealer here as well)

I have replaced several power supplies but have the same result. Just a side note, most systems are using the ACD systems and they are connected to the customers network.



"The bitterness of poor quality is remembered long after the sweetness of a low price has faded from memory".

http://www.tek-traders.com

 

[curlycord]

Replace the software card in that case, it is probably sensitive to any power issues.
Always battery/surge the vmail or phone system with an APC or equivalent.



=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[curlycord]

Forgot to add that you could try upgrading the software as it will over write the existing, possibly over corruption too.


=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca