Search results for query: *

Hello! Has anyone turned this feature on in CMS? I am wondering what the cost is that you paid. Avaya gave my company a quote of almost $41,000 (YES $41K) to turn this feature on in CMS. I understand some of the professional services with the DB work. I am told they need to backup the DB...

Hi... We just upgraded our PBX to CM 5.1. We are experiencing the exact same issue. The agents are using IP Agent V6. When then logout of IP agent the switch is not moving their port back to the hard phone in the office. Its intermittent... I tried to busy/release but that did not help...

The easiest way to record touchtones in an announcement is to do it through your remote access barrier. You can use a 2nd phone as SF0751 states above, but that is more work & it might sound dim to the network... This is how I do it. I make a local call to my remote access number, I enter my...

I can tell you what we sorta do... This might help. When our callers call our VRU, they enter their employee ID. After they prompt where they need to go, we transfer the call either within the building or outside of the building. We do an ASAI transfer. This stuffs the UUI field with data...

VNS1000... Phoneman2 is correct. However, I am assuming that you are able to svcs-obs these calls in the office. If this is the case then you need to look at the COR the remote access code is in. Then disp the cor and look at the "can be a service observer" option. It should be...

Ryan, You can implement this one of two ways... You can purchase from Avaya Network Call Redirection. This will allow you to use the ~r command in vectors. Basically what has to happen is that you have to be on the call that you want to transfer. When do a route-to command, it picks up...