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Good Eveving all, I have an issue where the time profile I applied to an incoming call route is not applying. I was curious if the "Defualt Value" can be replaced with the profile that I created? Or better yet any ideas why this profile is not applying? Thank you for your assistance!

Thank you very much sir! I really aprreciate it.

Good Afternoon, I'm running IPO 8.1 and I'd like to know if there's a way to program a toggle button to place a hunt group out-of-service? TIA for any assistance you can provide.

Thank you for the help! very much appreciated.

Good evening, I'm using IPO 8.1 with VMPro. I have a huntgroup with CCR enabled. I would like to know if it's possible to set an auto-logoff time for in-active agents? What I'm running into is agents that don't logoff and as a consequence, customers are having to wait unnecessarily. Thank...

Yes the appearance is programmed. If I plug a 1408 to the same line it works w/o a problem.

Hello, I have a 1403 digital phone that won't allow me to logout of it. When I press *36 it says, "Call rejected" The short code works fine on every other model of phone but this one. Is there another method to log this phone out? Thank you

I'm using IPO 8.1 with Manager 10.1. I have a strange situation going on where all my hunt groups are setup the same and working except for 1. The malfunctioning group has around 8 members. What is happening is only 1 extension will ring for the group. I have collective call waiting enabled...

Thank you for your response Peter. Does Avaya offer any solutions that do offer remote access via SIP?

Thank you for the response. Do you know of a model that does?

thread940-1691556 Could someone please point me in the right direction? My ultimate goal is to have SIP phones be able to access the system remotely. I bought a 9608 thinking I could accomplish this but it doesn't appear to be the case. I'm running IPO 8.1 with Manager 10.1(63) Thank you for...