Auto-logoff 1

[vibe981]

Good evening,

I'm using IPO 8.1 with VMPro. I have a huntgroup with CCR enabled. I would like to know if it's possible to set an auto-logoff time for in-active agents? What I'm running into is agents that don't logoff and as a consequence, customers are having to wait unnecessarily.

Thank you for any insight!

 

[atcom]

In the User>Telephony>Supervisor Settings

Set the "Login Idle Period"

Check "Force Login"

Set "Status on No-Answer" to "Logged Off"

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Calgary Telephone Systems, Avaya LG Asterisk (FreePBX) VOIP & TDM

 

[vibe981]

Thank you for the help! very much appreciated.