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- Users: vectorbob
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External calls transfer to attendant after "x" number of rings.
Your message is a little long winded and I don't understand some of the interactions described, but it sounds like a classic probem of "Double Coverage". The fact that inside calls directly to 2200 don't have a problem is a clue in that the caller has only covered once. The outside...- vectorbob
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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How does RONA work?
Telcoguy is right on but I like to redirect it to a new vdn that routes to a new vector that ques the call at a high priority so that the caller doesn't get pushed to the back of the que because an agent walked away from their desk in an Auto-In mode. Just a thought...VB- vectorbob
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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How do I change number of rings before audix answers
Sounds like you have an Elite Call-Center. If you are dialing by extension through a vector, meaning you are collecting 4 digits and routing to digits with coverage, you can create a VRT (Vector Routing Table). Its pretty easy. 1) Change the vector that your collecting digits in. 2) Find the...- vectorbob
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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Attendant Console unable to transfer to external
The other responses are important to look at, but it sounds like you are not using the "START" button. This button is like a transfer button. 1)Select the line appearance to answer the caller. 2)Press the "START" button (This should put the caller on hold and present your...- vectorbob
- Post #6
- Forum: Avaya: CM/Aura (Definity)
