Attendant Console unable to transfer to external

[pcollins1]

Having a problem with attendant not being able to transfer calls to external numbers. Outside call comes in to call-appear attendant answers call.Then accesses outside line and the incoming call is dropped. There is no transfer button on the attendant console. I am able to transfer an outside call from my ext. to a outside number. Per lucent documentation the :
The call comes in
1. Press lighted call-appearance button
2. Greet caller
3. Access outside line by pressing button
4. dial phone number
5.press Release.

But like a said before as soon as the attendant pick up an outside line the incoming call is dropped.

I looked at my COR and the attendant COR, the only thing different b/w mine and theirs is:
Can be pickup by Direct call PU: N
Can use Directed Call PU: N

Is their another button attendant should use to transfer a call that is not listed?

 

[RTMCKEE]

look at your COS check to see if the trk-to-trk override is "y" for the attd. COS

RTMCKEE

 

[pcollins1]

I thought about that reading other forums. Attendant is set to N and mine is Y. If I change that, will that keep them from hanging up on the incoming caller when they choose an external line?
Right now they can place a external call.
It is just if they have an incoming call then try to place an external it cuts off the incoming caller.

 

[RTMCKEE]

That should fix the problem, with trk to trk set to "n" means they cannot take a call from one trunk and put it on another trunk. (its a potenial toll fraud issue)

RTMCKEE

 

[pcollins1]

Thanks I'll give it a try.

 

[vectorbob]

The other responses are important to look at, but it sounds like you are not using the "START" button. This button is like a transfer button. 1)Select the line appearance to answer the caller. 2)Press the "START" button (This should put the caller on hold and present your attendant with dial tone).3)Dial 9 and the number.4)Either hit "RELEASE" to blind transfer the call or wait for the called party to answer to announce the call then hit "RELEASE". If all your COS/COR settings are right, this should get you there.

 

[pcollins1]

Thanks for the help guys the start button was the issue on the console.