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great suggestion however would not work in this situation. how would one know what line the call was coming on. i know by looking @ the display where the call is coming form but these people need things really simple. ..... anyone think it is possible to set the hold key on 7633 to transfer...

Thanks for the help. I think keeping the park keys will be the only reasonable solution. Trotski: Dont think this will do. If the call taker needs to move the call to someone 4 desk's down transfering back to a queue does not mean the caller will go where they need to be. Using this solution...

Reading thru the manual, I found no reference pertaining to G-DN with the exception of automatic hold feature set in options. The PT phones can place a call on hold using fkey 1 assigned as g-dn 200 and key 1 will present as being held however all other phones assigned to the group where fkey...

Recently moved from an analog line to a T1(not PRI). Generally each phone had key 1-5 assigned as single co 1-5. Now that the copper is phased out and all calls are on the T1 keys 1-5 were changed to Group CO 1 however when a call is placed on hold no one else in the group (or on the switch) can...

Hi, Got it all sorted out. No i am not a dealer, im not really a phone tech either. I used to work with some old definity systems in the early 90's with Adelphia. I have worked on Arris Cornerstone systems for a while with time warner. I now play systems administrator for a small diagnostic...

Getting an odd message when trying to access managers box i dial VM #6*998 and hear "you can not access this service" there is nothing connected to console. I have tried 999 with the same result. Console shows "Administrator is locked". I assume it is time to dump and redo. Before i do this i...