TDA200 call groups & hold button isue

[vlape]

Recently moved from an analog line to a T1(not PRI).
Generally each phone had key 1-5 assigned as single co 1-5. Now that the copper is phased out and all calls are on the T1 keys 1-5 were changed to Group CO 1 however when a call is placed on hold no one else in the group (or on the switch) can see the call held. I have also attempted setting the key to Group DN. For a temporary workaround i have set keys 13-17 to call park specific 1-5.

Is there a way, without assigning single co to a specific chan on the co?

 

[cwc3]

hmm what does the manual say?

 

[vlape]

Reading thru the manual, I found no reference pertaining to G-DN with the exception of automatic hold feature set in options. The PT phones can place a call on hold using fkey 1 assigned as g-dn 200 and key 1 will present as being held however all other phones assigned to the group where fkey settings are identical do not present as held. I understand this is because the key assignment is looking for an incoming which destination is float ext 200 therefor the keys are dynamic. The obstacle I am trying to overcome (I am sure it is something simple which I have overlooked) is if a call comes in on group 200 and rings in to an agent on a fkey set as g-dn 200 when that call is placed on hold the held call will present on all phones in group 200.

Currently as a workaround, I have assigned fkey 13-16 as call park specific 0-3. I have instructed the agents to use the transfer button and press the park buttons. Unfortunately many of our call takers resist change, and refuse to learn anything new so I was told “make it work like it used to”. Anyhow, cwc3 if you know this is documented in the manual (I have yet to find any information which would pertain to this scenario) I would greatly appreciate a post pointing out the section which covers this.

 

[cwc3]

If you had dealer id number you could get in the que and ask for tech support

 

[cwc3]

as soon as you get rid of s-co keys you have crossed into
using the system as a pbx and not a square key system
and it just is what it is .you hold a call and you don't have a line appearence for that line you are not going to
see it flash on another phone.

 

[Trotski]

Call park Keys with coresponding numbers on all phones are probably the best solution tell your customer he will have to live with it.
Or maybe UCD Grp and a queue.
Present him with these two option and I bet he will go for the Call park keys.

 

[rivet]

how many lines altogether ??

 

[BTBZ]

The UCD Group Transfer is you best bet.

 

[Trotski]

correct me if I am wrong,(don't use T1 much in Oz)but i think your T1 channels can be assigned as single CO
ie: S-CO1 = channel 1 ?
if so then you can set it back to the Key Station setup you had before

 

[vlape]

Thanks for the help. I think keeping the park keys will be the only reasonable solution.

Trotski:

Or maybe UCD Grp and a queue.

Dont think this will do. If the call taker needs to move the call to someone 4 desk's down transfering back to a queue does not mean the caller will go where they need to be. Using this solution would need a group pickup button and the person who transfers the call back to the group to announce "hey jim grab that incoming" with the hopes there are not more than one call coming into the group.

rivet:

how many lines altogether ??

Simple t1(not pri) 23 chan

Trotski:

correct me if I am wrong,(don't use T1 much in Oz)but i think your T1 channels can be assigned as single CO
ie: S-CO1 = channel 1 ?
if so then you can set it back to the Key Station setup you had before

in theory this is correct however...
no one can say what call is coming on what chan. with several DID's on the circuit and the need for the circuit to be dynamic this would never work. In a diferent situation i could say chan 1-10 DID to co digits 1234 and sco fkey 1-10. when a call comes from DID 1234 it will ring on 1 then 2.....

so i guess using the transfer to specific park would be the best option.

 

[Trotski]

Yeah I would have to agree

 

[rivet]

set one key as hold retrive key then user only has to press key and enter line no:

button program no: = *53 store
use for call held on line 20 = press button type 020

peter

 

[vlape]

set one key as hold retrive key then user only has to press key and enter line no:

button program no: = *53 store
use for call held on line 20 = press button type 020

great suggestion however would not work in this situation. how would one know what line the call was coming on. i know by looking @ the display where the call is coming form but these people need things really simple.
..... anyone think it is possible to set the hold key on 7633 to transfer park next available slot?