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Hi Everyone, What are your preferred tools when using raw output from ASA/CM? I am looking at a vector that I found in notepad at the moment, but is difficult without any kind of presentation applied. What I am thinking of is an avaya language in notepad++ or similar. Any suggestions would...

Thanks Montyzummer, needs an SSO login so will speak to Avaya to try and get a copy of it :-)

Hi, Does anyone know a way I can boot up a 9611 or 9641 without it being connected to CM? I am trying to demonstrate what the phone will look like so need to be able to assign buttons etc, but do not need any functionality behind them at all, more so they (contact centre managers) can see what...

Thanks gwebster, just what I was looking for!

Me again, So what is everyone's preference when it comes to a call centre turret? I am primarily looking for a base that can support Gig in and out but am coming up with blanks. I want a turret that is clearly a call centre turret (i.e. no handset available to the agent). The place I am...

Hi guys, Me again ... is there anyway to report on conference bridge usage on CM6? I have set up the VDN's, all that side is great, but could do with generating some reports on usage etc. Thanks in advance

Another possible way I can think of doing this is to dial a number, full number such as 01234 567890 where this connects to the VDN and thus vector to route to the recording FAC. Only problem I am having is that when I do this internally it is forcing it to view as if made internally. Is there a...

Another one guys, must be the festive season doing this! I have set up Audix-Rec, with the ability to save calls as a .wav file. The only problem is that I want to audix-rec Service Observe on specific stations chosen etc. This way it will record the message to the person who is listening in...

Thanks :-) Out of interest how do you get an SSO login?

Where can I get said software? Tried from Avaya but it needs a password for the FTP of which I don't have one :-(

Hi Guys, Seem to be going round in circles on this one, hoping there is a (dare I say it) easy way to do this. I have set up Audix Record on a station and it duly does the job. The problem I am having is getting the file out of audix to use for training purposes. I have tried the access via...

Thanks, was what I had feared, not sure how else I could manage this without resorting to MeetMe

Hi guys, A bit of a head scratcher it would seem, but is there anyway for an agent to initiate a conference call, call out to two parties, introduce them and then leave the conference but the call with the dialled parties still carries on? I have looked into MeetMe but dont want to hand out...

Hi Guys, Trying make VV work and have got the following done: 1. Server and Local install done 2. Turned VVS on When I try to connect to the CMS server I get an error saying it does not exist and wont let me in. Am I missing something completely obvious? All I can find is the below thread...

Hi, I am trying to come up with a SLA report that shows % of calls answered within X seconds. However the actual measurement should be the following: Calls Answered within X Seconds / (Total Calls Presented - Calls abandoned within 10 seconds) Is this possible? Thanks

Good point Stinney, didnt really think of that. I suppose it is something that the call centre have asked for, but will push back on it. What is interruptible aux used for? I dont really get it and it looks like it could be a partial fit for what I am looking for. I suppose it is worth...

Thank you for this. Is it possible to do it from within CMS16? I would like the managers to have this ability if possible.

Me again! Was wondering if anyone knows if it is possible with CM6 to be able to kick agents out of an AUX code and back into AUTO-IN? I have searched high and low and keep getting stuck, yet I have heard of this feature from other avaya admins (although they dont know how to do it) Thanks smile

Thanks, will move across :-)

Hi, Me again! Was wondering if anyone knows if it is possible with CM6 to be able to kick agents out of an AUX code and back into AUTO-IN? I have searched high and low and keep getting stuck, yet I have heard of this feature from other avaya admins (although they dont know how to do it)...