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  1. wjtcol

    Custom ringtones on 9611G

    This is a short one; from what I can tell, it's not possible to put your own custom ringtones on a 9611 if it's operating off an IP Office, rather than as a standalone SIP phone - am I right? Thanks, Will
  2. wjtcol

    IP Office with UCM, external calls won't go to autoattendant

    Nailed it! Thanks Peter.
  3. wjtcol

    IP Office with UCM, external calls won't go to autoattendant

    ...nobar=1 setorig=1 ses=0 09:44:23 1899521mS CMTARGET: 17.1051.1 10 SIPTrunk Endpoint: ADD VM TARGET 09:44:23 1899522mS CMTARGET: **** 17.1051.1 10 SIPTrunk Endpoint: MakeVoicemailTarget pbx=<null> local=1 type=1 09:44:23 1899522mS CMMap: a=4.1 b=0.0 Mapper::AllocateCodec...
  4. wjtcol

    IP Office with UCM, external calls won't go to autoattendant

    Hello, This isn't my first VM Pro installation by a long shot, but it is the first time I've used one of these Unified Communications Modules, so perhaps there is something I've missed. Internally, voicemail works fine, and a shortcode created to call the auto attendant works as well...
  5. wjtcol

    Algo 8180 SIP Audio Alerter

    Great, thanks for responding. Thanks for looking into it too sizbut. Will
  6. wjtcol

    Algo 8180 SIP Audio Alerter

    Yes, sorry, wrong link, meant this one (direct link to the file you linked sizbut) - https://www.devconnectprogram.com/fileMedia/download/0c54923e-4e67-4e99-9824-2b4ce8ca5491 That's the one where it shows 256 endpoint licenses on their demo kit.
  7. wjtcol

    Algo 8180 SIP Audio Alerter

    Hello, We have a client with a requirement for a pager to be located on a factory floor; the Algo 8180 seems like the solution, but it's unclear from Avayas documentation about the licensing it will require - it will need 3rd party endpoint licenses, but as it effectively acts as two extensions...
  8. wjtcol

    Is it possible to play a different tone for the caller on call waiting?

    Hi My client has asked that when a caller is on call waiting, ie the target extension is already on the phone, that the caller hears an alternate ringing signal, or is given some indication that the person is already on the phone. The only way I can think of achieving this is by giving them...
  9. wjtcol

    Two incoming calls being put through to each other

    Thanks guys; this was basically it - receptionist was hitting transfer, then the number, then immediately hanging up, giving the system no chance to actually ring the dialled extension, and unknowingly placing the call on hold. Call number two comes in, and is given the same treatment, and like...
  10. wjtcol

    Two incoming calls being put through to each other

    Hi, I've just done an IP500 install using a PRI trunk; I'm getting reports now that calls are coming in, and then users are attempting to transfer them, but fail, and the two incoming parties are then connected to each other. I just don't see how this is at all possible, but several people are...
  11. wjtcol

    SIP trunk failing randomly

    Oh dear; Drayteks are our weapon of choice at my company. What routers do you typically use with SIP?
  12. wjtcol

    SIP trunk failing randomly

    I'm afraid I have no traces available; if it happens again, I'll take some, but the first time it happened, I watched the monitor when calling in, and there was absolutely zero activity. The SIP is on a shared internet connection, provided by a Draytek 2920. Not sure what the difference is...
  13. wjtcol

    SIP trunk failing randomly

    Hi, Anyone come across SIP trunks randomly failing and requiring deletion/recreation of the SIP line? The background: I recently did a SIP install, using an IP500 v1 running 9.0(829); everything was fine, for a few hours, and then out of the blue, the SIP trunk failed with no changes to the...
  14. wjtcol

    QSIG link between IP500V2 and an NEC SV8100

    And yes, it does mean that, the NEC guys have been able to call the Avaya. Looks like they were just having trouble sending their traffic down their PRI instead of down their BRIs. Next question: sending their traffic out over a SIP trunk on the Avaya - we have a system shortcode that Avaya...
  15. wjtcol

    QSIG link between IP500V2 and an NEC SV8100

    Ah hang on, I've re-read that excerpt from the help files - Am I right then to interpret that as meaning if the NEC sends "801" and there is an extension numbered 801, it will just ring 801?
  16. wjtcol

    QSIG link between IP500V2 and an NEC SV8100

    OK, resurrecting this one... We are able to call the NEC, but nothing happens when they call in. Can anyone give me an example of how the line shortcode should be set?
  17. wjtcol

    QSIG link between IP500V2 and an NEC SV8100

    Thanks all, very useful information. Cheers, Will
  18. wjtcol

    Upgrade to 8.1 from 6.0 on IP500V2

    Excellent, thank you :)
  19. wjtcol

    QSIG link between IP500V2 and an NEC SV8100

    Hi, My client has a third party looking to link their NEC SV8100 PBX to their IP500V2; the NEC is going to be sending calls to extensions on the IP500 and also using the IP500s SIP line for external calls. We're getting them a PRI card for the IP500, and we already have the Voice networking...
  20. wjtcol

    Upgrade to 8.1 from 6.0 on IP500V2

    Hi, I have a client who was on 6.0, who we purchased an 8.1 upgrade license for. I upgraded to 8.0 with no problems, and then installed the latest Manager, 10.1(57), and started to upgrade to 8.1, but before I went ahead, I noticed in the "Licensed" field on the upgrade wizard, it was showing...

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