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Thanks for your response. The two in cards are in one route while the out card is assigned to another Thanks in advance for your invaluable help. Marco

Hi, I have now 3 E1 cards: 2 for INBOUND traffic 1 for OUTBOUND traffic I need to remove one of the IN cards and the OUT card, so only one of the actual INBOUND E1 services will be available for calling. How can I define "9" key to take a line from this card that's in slot 2 of the cabinet...

Hi, Which CLS do I need for a Set to be able to sign into an ACD I already added an ACD key for the corresponding group. OR what is missing, because I cannot sign in into the ACD group? here's the programming of the set: DES AMDIN TN 016 0 00 12 TYPE 2008 CDEN 8D CUST 0 FDN TGAR 1 LDN NO...

Thanks, I have verified and the line still exists and is working properly (in reallity, there are 2 analog lines). The "physical" connection seem ok too. Thanks in advance for your invaluable help. Marco

Hi, formerly, I was receiving calls from an ANALOG CARD into my ACD group 7200, but now they don't enter anywhere. My questions are: - How can I verify the route assigned to those analog lines? - How can I assign a route to another lines in the card? Thanks in advance for your invaluable help...

I need to be able, with any of the servers in the DMZ, to: - connect to remote desktop - transfer files using FTP from the SPECIFIED ip addresses into the INSIDE HTTP and HTTPS is permitted between ANY pc in the INSIDE and ANY Server in the DMZ Any other traffic is not permitted Thanks in...

Well done! I have deleted the "routes" you suggested and the servers have now access to the Internet. Now I need to adjust the security between the INSIDE and the DMZ. What do you recommend? Thanks in advance for your invaluable help. Marco

There are some "privileged" computers that can access "almost everything2 on the servers on the DMZ, but not everyone, so, the rule: access-list DMZ_access_in extended permit ip any any I think should be deleted because only the 192.168.55.120 192.168.55.201 192.168.55.210 192.168.55.127...

Thanks, Yes, the only traffic allowed to the Internet is from/to DMZ. The PC's on the INSIDE have their own Internet connection, and they "cross the ASA only to gain access to the Servers in the DMZ. The problem I have is that the Servers on the DMZ can't "see" the Internet, and can't access any...

Thanks The IP addresses are not the real ones, and the passwords have been removed also. the configuration file is included, do you need another type of file? Thanks in advance for your invaluable help. Marco

Hi, I have an ASA5510 and need to open Internet Access for the HTML clients in the DMZ (to consume WebServices). I recently migrated my Internet Connection from one ISP to another, and this feature ceased to work. I have working rules to access DMZ from the "Outside" and from "Inside" already...

Which CLS (Class of Service) do I need to allow an ACD set to OBSERVE another set? and which CLS do I need to add a set as an ACD SUPERVISOR? I'm working with an opc11c I have added CLS "SPV" but still am receiving error SSCH0030 when adding ACD: KEY 0 ACD NNNN 0 agent_number SPV Thanks in...

Which CLS (Class of Service) do I need to allow an ACD set to OBSERVE another set, and which CLS do I need to add a set as an ACD SUPERVISOR? I'm working with an opc11c Thanks in advance for your invaluable help. Marco

Oh, sorry, not in Mexico Thanks a lot! Thanks in advance for your invaluable help. Marco

Thanks: Yes, my telco can do it, but It will be using (sacrifying) 10 trunks exclusively for this DID. If it is done into the meridian1, it will be managed "dynamically", according to demand on the other DID's. Thanks in advance for your invaluable help. Marco

Hi: I need to limit incoming calls into an ACD group from a specific DID. I have 2 DID's that get into the ACD group 7200: 5279 4000 5279 4077 for I have 2xE1 dedicated to incomming calls, but I want to let-in only 10 simultaneous calls from a specific DID. is it possible? how can I do it...

Thanks to you all, it is now working without anymore to do Champaign time!!! Thanks in advance for your invaluable help. Marco

Thanks I have added the pertinent keys (ACD Agent, SCR, MSB and NRD) But I still don't know if it is working well (I haven't received ACD calls on it). Is there any other parameter to program? (CLS or anything else) Thanks in advance for your invaluable help. Marco

Hi: I have some people that need to be available on ACD group when necessary. The limitation is: they have 2008 phone sets. How can I add the phones to an ACD group? thanks in advance!! Thanks in advance for your invaluable help. Marco

Hi: I need to add a DWC key to a 2616 set, that's not in the ACD (7200). I dont know how to add this set to the mentioned acd group so I am trying to copy one that has the desired characteristics, BUT, when I submit ENTER, the system responds REQ: cpy 1 TYPE: 2616 CFTN 16 15 SCH3306 ERR...