Add 2008 set as ACD station 1

[marcoR]

Hi:
I have some people that need to be available on ACD group when necessary.
The limitation is: they have 2008 phone sets.
How can I add the phones to an ACD group?

thanks in advance!!

Thanks in advance for your invaluable help.
Marco

 

[gwebster]

Program it as an ACD agent.

 

[GHTROUT]

marcoR: Even analog phones can be ACD agents. Being they are 2008 sets is insignificant.

~~~
[small] [©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators [/small]

 

[marcoR]

Thanks
I have added the pertinent keys (ACD Agent, SCR, MSB and NRD)
But I still don't know if it is working well (I haven't received ACD calls on it).
Is there any other parameter to program? (CLS or anything else)

Thanks in advance for your invaluable help.
Marco

 

[GHTROUT]

We can't see your TN from here. If you post it, we'd be happy to advise you if anything looks wrong.

~~~
[small] [©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators [/small]

 

[marcoR]

Thanks to you all, it is now working without anymore to do
Champaign time!!!

Thanks in advance for your invaluable help.
Marco