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Can you tell me where in the CDB to look for settings. Same problem, outbound off network calls can't be parked. Thanks

On our 81C suc.3, when an acd user in our call center transfers an outside call to a voice menu on our mermail ver.13 and attempts to make a selection they get "your call cannot be completed at this time". If the acd user simply dumps the call into the voice menu the caller is able to make...

thanx ace. I believe this is the solution we were looking for. Thanx all.This is my first post. Everyone ROCKS!

thanx ace. if i put the good fax tn in as the hunt will this work as a temp forward?

thanx yy and john p. You have the situation exactly. If the tn is not a phantom is john poole's reccomendation the only way? The folks around here are telling me there is means of forwarding a non-phantom tn in software but they can't remember what it is.

oh, THAT tnb TN 4 1 2 14 DATE PAGE DES DES 1041 TN 004 1 02 14 TYPE 500 CDEN 4D CUST 0 WRLS NO DN 1041 0 MARP CPND NAME 24 HOUR FAX XPLN 11 DISPLAY_FMT FIRST,LAST AST NO IAPG 0 HUNT TGAR 15 LDN NO NCOS 6 SGRP 0 RNPG 0 XLST SCI 0 CLS...

tnb???

I'm trying to forward a 500 tn (broken fax machine) to another 500 tn (working fax machine). When I place the cfw 4 on the 1st tn as a feature (ftr cfw 4) I cannot get the 4 digit number of the second (working) tn to "take". Both tn's are in the same building, same 81C. Is there a cls setting...