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  1. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    Also I had already gone to user/telephony and entered the login code there. There is not another level after "telephony". That is the code I used as the pw in the last message.
  2. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    Ok so I entered *35*2070*pw# and got two beeps but nothing else changed.
  3. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    amriddle01, does not work. After I enter *35*2070 I get a busy signal after about 3-4 seconds. Also tried *35*2070#, same result.
  4. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    amriddle01 what login code, the password?
  5. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    New info, making headway! The TFTP log shows that the 46xx .scr & .txt files were loaded to the phone but I still have a blank screen.
  6. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    In Manager>Config Tree I have a "BOOTP" item that has a checkbox for Enable and that is the only place I can find where enable BootP or TFTP is mentioned. Am I just missing it? Also, the server version is not an issue.
  7. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    On other posts I'm reading that the FileSrv setting should be the Manager PC and not the Avaya box. If I change that setting to the Mgr PC I receive the TFTP Timeout again? I am searching for a "monitor" app but can find nothing about it online.
  8. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    Ok, were getting closer. Before the initial IP sync would go through 6 time and timeout. Now it comes back TFTP Error "File Not Found". Phone is set like this: IP: 192.168.1.191 (on our lan) CallSvr: 192.168.1.246 (IP of the Avaya box) CallSvPort: 1719 (was already in the phone) Router...
  9. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    intrigrant, thanks for the info. I have the administrators guide but cannot see how to either check the current firmware or just tell the Manager system to push it to the phone? This is the first time I have needed to do this and am a little lost.
  10. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    There are 5 buttons setup for that user, 2 of them are Appearance buttons.
  11. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    4610SW phone. Will setup a button to see if it shows, thanks.
  12. rpaulh

    IP phone blank screen on IP Office 4.1 (Yes 4.1!)

    We have never hooked up a true IP phone to our IP Office 4.1 system because after they are plugged in and go through setup the screen goes blank. The phone works both in/outbound but nothing on the display? I know this is old software but any help is appreciated.

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