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All sorted now. System was r11.0 which has now been upgraded to r11.1 sp1 for which there is a Windows Server 2003 sp1 fix.

Having a problem with a Client Agent. Multiple servers are backing up via Client Agents to a central ARCserve server. In addition one server also has Exchange Agent, another SQL Agent and another Open File Agent. Everything is backing up fine, except the one server that has the combo of Client...

Have seen this error code when restoring data onto a file server. Solution was as follows: Change registry setting to resolve: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\BrightStor ARCserve Backup\Base\Task\Restore. Set "UseAsyncIO" value to 0 instead of 1. Hope that helps.

No sign spammers using server. Certainly not set up to relay!!! Did however check black lists as part of our troubleshooting and we were not listed in any way. It is not just Hotmail but all domains where an email is sent with an attachment... this blocks the queue. For instance, I can happily...

Since Monday we've noticed severe delays when sending mail. Items enter the queue under the SMTP virtual server, yet take hours (some days) to actually be sent. There are no problems however, with inbound mail. Emials without attachments sent to a particular domain go through just fine. When...

It's worth checking your normal anti-virus software is not scanning your exchange directories. This scanning is done in two ways: 1 - Real time scanning 2 - Scheduled scans Ensure the following directories are excluded from both of these scan types: Exchange directories... MDBDATA, MTADATA...

Absolutely fantastic. Thanks very much indeed.

After applying SP4 to Arcserve 2000 jobs are not running due to the following error which is given when trying to view the tape drive under devices: "This is a shared device on a distributed server and the tapeengine is unable to connect to the primary server. Please make sure that...