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Onqe way is u can create dummy agents for each attendant console, keep them logged in always. Regds.

Toni, You may come accross 2 situations. 1. You may want the calls to overflow to skill secondary if calls queued in skill primary is more than a certain limit. 2. Or you may want to overflow the calls to sec. skill if logged in agents in prim. skill is = 0. Both of this can be easily...

Thanks Telcoguy, I really've to lookinto someother good option. regds.

we are having 4 CD players running for MoH, for four different campaigns. We do have digital MP3 players also for this purpose. Now the problem is CD players, since running for 24hrs. are prone to wear and tear, and stops often. Mp3 players are good and cost is the constraint, it's not feasible...

I got the pricing from a website (www.knowledgestrom.com), I was directed to that website from ww.netlert.com you can check the below link... for a detailed report of N-Focus...

Thanks mmcali, Looked at the website, sounds nice. But the cost is the concern, we already have 2 wallboards, but display information is limited, so I'm looking for an additional cheaper option. Typical implementation of N-Focus would cost $25,000, it's too high for it's...

Thanks susan, Oh..that was a great explanation! We've definity g3si 8.2 and CMS r3v5 hope DSI will be compatible with this version. But I feel the pricing is too high for that, yeah it's Avaya.! let me checkout the new pricing and let the management takes the decision. Thanks...

I managed to get the full address of that company for you !! It's this. Thales Contact Solutions (Head Office) Tollbar Way, Hedge End Southampton, Hants SO30 2ZP United Kingdom Phone:+ 44 870 7224000 Fax:+ 44 870 7224500 regds.

We are using Racal recorders from Thales Contact solutions (http://www.thales-cs.ae). It's good and easy to administer. regds.

I believe you want prevent a number from calling your definity. It can easily done by using vrt. Designate that particular extension as vdn. route the call to a vector 01 goto step 04 if ani in table 1 02 goto step 05 if unconditionally 03 busy 04 stop 06 route-to XXXX ...