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Simply put it in this way. If you upgrade the system to Release 6, you can still expand your system (license, card, etc) until 2015. Avaya will still provide support until 2018. If you keep the system as is (at least BCM400, don't know it apply to BCM50 release 3), you will be hard (if not...

It may sound obvious. Do you have the expansion cabinet license for BCM450? Expansion Cabinet License is "new" item in BCM450 platform

Want to check if anyone has the issue with APC Smart UPS that cannot see the status from BCM Element Manager. In the past, we use APC SUA1000 and SUA1500 connecting BCM400 thru USB cable. Everything is fine. Recently, one of our UPS stop working and need replacement. Understand that the SUA...

IS_Service is the depandany of SDP service. When you stop the SDP service, the IS_Service will also be stopped. When you restart the services (from the Window services panel), restart the <CCMS SDP service> first. Make sure it is running, then restart the <CCMS IS_Service>

...select the telephone optoins. I never able to get this telephone options menu up. Pressing the service key once only go to the IP service list (F*900). Even if I remove this feature and make the key blank, it still cannot access the telphone option menu. It works fine by pressing twice the...

For the machine that does not work, try to check its Internet Explorer, ensure that the pop-up blocker is turned off. See if it helps

I normally will use Erlang C to calculate agent requirement without WFM. There is a lot of free on-line Erlang C calculator that you can use by mannually inputing the required criteria. Do a google search on Erlang C and you can find it. If you have the budget and want to do a lot of...

PcAnywhere is working fine until the modem is bad. Replacing a new modem (USR 56K extenal serial modem), and get the error in initializing the modem error whenever you start the PC Anywhere (mannually or reboot). Have tried uninstalling, reinstalling the modem, disable and enable the modem...

Be Aware of what type of hardware / Network configuration you choose, or you may have big issue. The CCM 6.0 has different option. You can have co-residence of CCMS, CCMA, License Manager, or you can have CCMS and license Manager in one box, and CCMA on a seperate box. Also, you can choose...

Anybody has heard we should worry about the new Day Light Saving Time in North America (2nd Sunday of March) that we need to install any Nortel approved patches to deal with it? I understand that CCM should turn off the day-light saving time when you config the Win2003 server, and CCM is...

I also work with both system. If the system is only used for call center (no admin type user), I'll use Aspect. If the system service both call center and admin users (almost half and half), I may still use Aspect but install another smaller PBX for admin. The cost of maintanence will...

Ianstein If you have planned use T1 (or PRI) in your Norstar, and convert all numbers to DID (put it on the T1), you do not need to worry about the outgoing call ID on the other side. Only the BTN (that you can ask your telco to put your main number as BTN) will appear as the CLID (or ANI if...

I have not seen any M5316 version that can do away with external power supply. That power supply is used to power up the LCD screen. I did some M5316 installation a month ago, and recieve the new sets from Aastra. It still comes with power supply.

Depends on where you locate, and whether your local carrier provides Centrex Services. You may be able to install 6 analog Centrex lines and all phone sets as administrative sets (M5316). Also depends on how many feature button you program, you may need to add the M522 expansion module. You...

Look for those headset type that is polaris. We use plantronics (with model number start with P). I believe other manufacturers also have it. Keep in mind that the drawback of this type of polaris headset is that you cannot mute the call during conversation.

I am not too familiar with the remote login. But I believe it is on Accout Policy folder, account log out policy that set the time.

Also check your OU policy. OU policy overwrite Domain policy except in security setting where Domain policy override everything.

If the report is created from Crystal, and upload to Symposium, you need to pay attention to the database alias. It is case sensitive. If the report is the standard report provided by Symposium, and you duplicate it, it should work fine. The only thing I can think of is user setting an...

To identify the repeat caller, you need to look at the CLID (if the calling phone is not call-blocked). Unfortunately, in Symposium database, the only view that keep the CLID is in teh eCallbyCallstat. callbycall feature is not a mandatory feature comes with SCCS. If your SCCS does not have...

Is your user just using the standard report provided by the Symposium? I have not used the web client before. But in the SMI world, you cannot set or filter anything in the standard report. You need to duplicate the standard report to a user-modified report, and then you can filter the report...