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  • Users: Frith
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  1. Frith

    Access to Audix

    meneerB had a good idea. On our system, while the PBX has an analog line from the carrier, Voicemail uses an analog line on the PBX. Looking for a station identified as Audix or Voicemail may be the answer. Doug Frith Unity Telecom
  2. Frith

    Directory Button

    What model of phone are you using? Doug Frith Unity Telecom
  3. Frith

    Excel: Tools/Options/Edit

    Some spreadsheets seem to flow left to right, but some flow top to bottom. If I set the "Move selection after Enter" direction to "Right", it is "Right" for all spreadsheets. Is there a way to keep the setting unique to each spreadsheet? Thanks... Doug Frith Unity Telecom
  4. Frith

    More Voicemail Detail

    I can't believe that the system doesn't keep track of the last time a Voicemail password was changed. And we strongly suspect it keeps track of the last time the user logged in. I'm looking for the ability to review this in a report format. (I could do this years ago on the Rolm system, but...
  5. Frith

    Changing extensions in hunt group.

    I'd suggest entering CHAnge HUnt-group n (where n is the number of the hunt group). On either the 3rd or 4th screen, you will see the extensions of the hunt group members. Simply change, add or delete the extensions as required. Don't forget to save your work! Doug Frith Unity Telecom
  6. Frith

    ACD Agent Login without a headset

    BTW, for users who complain about messing their hair, many headsets have an "over the ear" option. That might be worth exploring in the interests of improving compliance. Doug Frith Unity Telecom
  7. Frith

    Telephone Move Policy

    In my client's site, the user retains the DID as they move throughout the building or get promoted or whatever. The number is known not only by co-workers but also their personal contacts (wife, girlfriend, daycare, etc.) There was a time we ran out of DIDs and had to start assigning extensions...
  8. Frith

    Quiesce a trunk?

    Good morning! Does anyone know how to quiesce a trunk or card, that is, allow existing calls to finish but not allow new calls to start? If you wanted to perform service on a card, you wouldn't want to simply pull it and disrupt any active calls. But you wouldn't want new calls to start...
  9. Frith

    Dial By Name

    84Mike, On our system, I have an autoattendant (x7962) set up to dial by name. On screen 3, buttons 3 through 9 use extension e and then transfer (treatment). Button 0 is set up to call-answer to an audix extension to get the names directory. Give it a try. Doug
  10. Frith

    Abbreviated-Dialing button to transfer to audix

    Rickster1, Have you tried "Goto-Cover"? Doug Frith Cygnal Technologies
  11. Frith

    Voicemail

    Our Intuity system requires users to change their passwords every 180 days. And as long as the new password is different from the old password, the system's happy. But the IT Security folks are not. They want the system to force password changes every 90 days and keep 15 password history. Is...
  12. Frith

    Multiple Message Waiting Indicators for Mailbox?

    Set up a button with "AUT-MSG-WT". You'll have to enter the extension with the common mailbox. Should work. Good luck! Doug Frith Accord Communications
  13. Frith

    call forwarding

    We don't permit indiscriminate offsite forwarding on our site. I can post the technique we use to forward to a specific number, if anyone's interested. Thanks. Doug Frith Accord Communications
  14. Frith

    Messages being cut off

    I remember from my Rolm days that female voices could sometimes get cut off... something to do with a relatively monotone voice in just the proper frequency range. Never could solve that problem other than encouraging the callers to be more animated in their messages. Hope this helps... ;)...
  15. Frith

    transfer bridged appearance to voice mail

    I believe the problem can also be solved on the 2nd screen of the station record. Change "Auto Select Any Idle Appearance" to "Y" and that may do the trick. Doug Frith Accord Communications
  16. Frith

    Two Extensions on one phone

    Another possibility is to set up a 6408D set (We only use the 64xx series of phone sets). The first 3 buttons are call appearances of the first line. Then set up the next three buttons as bridged appearances of the second line. I'd then use button 7 for the message waiting light for the 2nd...
  17. Frith

    Calling a set using handsfree

    Today, there are 6210 analog sets installed by badge dispensers at several entrances to the plant. If someone picks up the handset, they're connected to Security using the Hotline Destination. (We use 6210 sets because they support the Hotline Destination feature, which the digital sets don't...
  18. Frith

    Directory feature wierdness

    On my system, preceeding the name with either * or ~ works to hide the name from the directory. On a slightly related note, is there a way to view the directory while using ASA? (It's viewable while onsite, using a display-capable phone set, but it would be very handy to be able to list the...
  19. Frith

    call forwarding off site

    We do this frequently. We don't allow indescriminate offsite forwarding because of toll fraud concerns, so this is our process: 1. Identify a non-DID extension to be used; this will take a caller to the offsite number. 2. Enter DISPlay AAR Analysis 1. You could use a 2 or 3. In any case...
  20. Frith

    6408D+ phone Headset????

    I haven't seen any. We use Unex headsets and their amplifier has a short line cord which plugs into the set's handset outlet while the handset cord plugs into the other outlet on the amplifier. We then set up a button labelled "Headset" (typically the bottom button on the set). (On a...

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