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Normally the password you are using to enter the Octel is the same as either the Primary or Secondary managers mailbox. You can use either mailbox to send a broadcast message by going into the mailbox and entering 9,1 SoTel Systems/BSL Telephony Services...

I have changed several before and now after the Nov 24th reboot date. There is several things to verify before the date is changed or you could have more issues. Verify drives are all up running, etc. After the system verify and resolutions, if any, I have had no issues. You can contact my...

In most cases just changing the year back does not resolve all issues. There are other areas of the Octel that require attention to make sure the system is running clean, especially after the system reboot on Nov 24th. Contact my company and we can help. SoTel Systems/BSL Telephony Services...

This can be resolved, contact SoTel Systems. http://www.sotelsystems.com/support-top SoTel Systems/BSL Telephony Services http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

What is the location in the UK ? Do you have remote connectivity to the Octel system? SoTel Systems/BSL Telephony Services http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

You can do a List Trace for all ports to see if the call is even hitting the Octel @l t 1. ALL ACTIVITIES. 2. MAILBOX ACTIVITY. 3. PORT ACTIVITY. 4. LOCATION ACTIVITY. 5. MESSAGE ACTIVITY. 6. INTEGRATION ACTIVITY. 7. AP/VSA LINK ACTIVITY. SELECT TRACE TO BE LISTED. (1 - 7...

That would do it for sure. Thanks for letting us know. SoTel Systems/BSL Telephony Services http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

Have you been able to record greetings before and this just started? Check to make sure the COS allows user changes to greetings Create a new mailbox and verify if you have the same issue. BSL Telephony Services/SoTel Systems http://www.sotelsystems.com/managed-services/bsl Tommy Bolden

...had a power surge? At this time I would be looking at drives or a back-plane issue. Make sure all voltages on the back-plane look good and no burned traces. ** Be careful on changing the year up to 2009, this could purge all messages when the system runs the midnight routine for all old...

Message are not affected when setting the clock back. The message time stamp will stay the same because it only uses the month day, not year. I have not had any complaints about the time stamp

I have changed several Octel Aria system to the 1987 year and have had no issues with the system. I have run backups on each system with no issues. The backup included all messages.

We can help setting up the tree. Send contact info to support@bsl-tel.com

I have sent the info to the technician that has been performing the test to see if he has changed the diversion settings.

The system uses a QSIG Tie Trunk (Trunk Group 114) to connect the G450 to the existing Mitel sx2000 system. All incoming calls route through the Avaya Gateway. If a call needs to route to MM, it travels over a QSIG trunk group (Trunk Group 18). Calls route flawlessly with one noteable...

The system uses a QSIG Tie Trunk (Trunk Group 114) to connect the G450 to the existing Mitel sx2000 system. All incoming calls route through the Avaya Gateway. If a call needs to route to MM, it travels over a QSIG trunk group (Trunk Group 18). Calls route flawlessly with one noteable...

Does anyone know if and when Avaya had a End of Service for the Decision Pro application? Will Decision Pro work with XP or 2000?

We will give it a try and see what happens, hey I am game for anything and I am sure the customer just wants the MWI working correctly.

Dedicated ports is not the issue here. The issue is system droping MWI activity on a users mailbox. TAC will not be called anyway I will not be back on this one until Monday. Got to go fishing :))

The system would give you a failure code if the MWI did not go out because of the Line Seize Failure. If the ports are not dedicated then the MWI will just slow down under heavy traffic. We are loosing the user sofware configuration that tells the system the user has MWI capabilities. All other...

Six MWI ports are set for MWI and are not dedicated ports The Mbx has been toggled in Menu 9 but no activity seen in the CDR, 18, trace. The only way to get the MWI back for the user after the system forgets about it, is to rebuild the Mbx. Garbage collect has been ran. I have not involved the...