need direction setting up phone tree for auto attendant octel software 4.0.0.2

[rondussault]

need direction setting up phone tree for auto attendant octel software 4.0.0.2

 

[WideTrac]

We can help setting up the tree.
Send contact info to support@bsl-tel.com

 

[doktor]

I wrote this year ago - here in this forum -> make a forum search for SDM or single-digit-menues:

How to program Auto Attendant / Single-Digit-Menues for:

OCTEL 200/300 and VMX-100.

This small course will detailed take you through how to program
Auto Attendant / Single-Digit-Menues for OCTEL 200/300 and VMX-100.

This feature is know as:
"Press one for the Sales Dept., press two for the Service...

First you should log-on and see if you have a license for this feaure:

At the @ prompt type L F and see if you have the license "SW-X0019"

If it is an VMX-100 the license will be named: SW-20019.
If it is an OCTEL-200 the license will be named: SW-40019.
If it is an OCTEL-300 the license will be named: SW-30019.


In the example the welcome greeting mailbox is in MB 4000.
Press one to be transferred to extension 5000.
Press two to be transferred to extension 7000.

At the @ prompt type U to go to the Update prompt.

Make a COS/INFO/SCH for the welcome greeting: COS=50
Make a COS/INFO/SCH for the "press one": COS=51
Make a COS/INFO/SCH for the "press two": COS=52

As the extension 5000 and 7000 NOT both end with xxx1 and xxx2,
we need to do some number conversion.
OCTEL always need a prefix (pre digits) and the digit "1" for
transferring to an extension, if you have presssed one.

We will have 55571 as number conversion to 5000 and
55572 as number conversion to 7000.
So pressing "1" converts the "1" to 55571 and in COS=51 to the
extension number 5000.

Just follow this example.

.A COS
Enter COS.
COS:50
Enter attribute.
ADD:1
ADD:
Enter COS.
COS:51
Enter attribute.
ADD:1
ADD:27
ADD:15
ADD:
Enter COS.
COS:52
Enter attribute.
ADD:1
ADD:27
ADD:15
ADD:
Enter COS.
COS:
.A INFO
Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:50
Is TABLE 50 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.)
(Y/N, empty line = N)
ADD:

To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER.
(1-255, empty line = NONE)
ADD:
1. INTERCEPT MAILBOX
ADD:

3. CALL BLOCKING NUMBER
ADD:

4. MAX DIGIT FOR MENU
ADD:

6. PRE EXTENSION DIGITS
ADD:

7. RINGS BEFORE NO ANSWER
ADD:

8. MSG WAITING RINGS
ADD:

9. TIMES TO RETRY ON BUSY
ADD:

10. USE ALT TRANSFER CODE
ADD:

11. DIVERT MSG TO MAILBOX
ADD:

12. MSG WAITING NOTIF
ADD:

13. AUTO GREETING ACTIVATION
ADD:

14. OFFSITE ATTEMPT TIMES
ADD:

18. NEXT MAILBOX
ADD:

21. FIFO QUEUE MSG MAILBOX
ADD:

22. MAXIMUM MSG LENGTH
ADD:

23. MAX NUMBER OF MSGS
ADD:

24. PERSONAL ASSISTANCE
ADD:

25. QUICK GREETING ACTIV
ADD:

26. AUTOTRANSFER TO ASSIST
ADD:

28. ANNOUNCE CALLS TO INT
ADD:

31. OFFSITE ONLY IF URGENT
ADD:

--- INFORMATION TABLE 50 COMPLETE ---

Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:
.A INFO
Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:51
Is TABLE 51 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.)
(Y/N, empty line = N)
ADD:

To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER.
(1-255, empty line = NONE)
ADD:50
INFORMATION TABLE 50 copied to TABLE 51 .

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
ADD:
--- INFORMATION TABLE 51 COMPLETE ---

Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:52
Is TABLE 52 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.)
(Y/N, empty line = N)
ADD:

To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER.
(1-255, empty line = NONE)
ADD:50
INFORMATION TABLE 50 copied to TABLE 52 .

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
ADD:
--- INFORMATION TABLE 52 COMPLETE ---

Enter the INFORMATION TABLE number to be added. (1-255)

Enter empty line when done.
ADD:
.A SCH
Enter COS to add a TIME PERIOD to. (0-127)
ADD:50

TIME PERIOD 1:
Enter INFORMATION TABLE number to use. (1-255)
ADD:

Enter the DEFAULT INFORMATION TABLE number to use outside the
TIME PERIODS specified for COS 50 . (1-255)
ADD:50
.A SCH
Enter COS to add a TIME PERIOD to. (0-127)
ADD:51

TIME PERIOD 1:
Enter INFORMATION TABLE number to use. (1-255)
ADD:

Enter the DEFAULT INFORMATION TABLE number to use outside the
TIME PERIODS specified for COS 51 . (1-255)
ADD:51
.A SCH
Enter COS to add a TIME PERIOD to. (0-127)
ADD:52

TIME PERIOD 1:
Enter INFORMATION TABLE number to use. (1-255)
ADD:

Enter the DEFAULT INFORMATION TABLE number to use outside the
TIME PERIODS specified for COS 52 . (1-255)
ADD:52
.L SCH
LST:50

SCHEDULE FOR COS 50 (MAILBOX COS)
DEFAULT . . . . . . . . . . . . . . . . . 50

.L SCH
LST:51

SCHEDULE FOR COS 51 (MAILBOX COS)
DEFAULT . . . . . . . . . . . . . . . . . 51

.L SCH
LST:52

SCHEDULE FOR COS 52 (MAILBOX COS)
DEFAULT . . . . . . . . . . . . . . . . . 52


.A USER
ADD:55571,51 - "Press One"
ADD:55572,52 - "Press two"
ADD:4000,50 - Main greeting
ADD:

We need to program the number of choices given in the welcome
greeting. In this example it will be 2.

.M INFO
Enter the INFORMATION TABLE number to MODIFY. (1-255)
MOD:50
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:4
4. MAX DIGIT FOR MENU (Number of choices given in the welcome greeting)
MOD:2

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:5
5. PREFIX DIGS FOR MENU (here you enter the prefix = 5557)
MOD:5557
WARNING: The following MAILBOXES must exist in the USERS TABLE:
55571
55572

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:


REMEMBER TO RECORD A SMALL MESSAGE IN THESE MAILBOXES (55571 AND 55572)!
Please turn off the microphone of the handset (mute), while recording!

As we have given the COS=51 and 52 the attribute:
27 ="After greeting plays, go to NEXT GREETING or mailbox", there must be a
greeting for the mailboxes (55571 AND 55572), otherwise the call will stop here.


We now need to tell wat extension number call to 55571 and 55572 should go:

.M INFO
Enter the INFORMATION TABLE number to MODIFY. (1-255)
MOD:51
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:18
18. NEXT MAILBOX
MOD:5000

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:
.M INFO
Enter the INFORMATION TABLE number to MODIFY. (1-255)
MOD:52
Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:18
18. NEXT MAILBOX
MOD:7000

Enter INDEX of the entry to MODIFY. (1-32)
Enter empty line when done.
MOD:

We will now check all the programming:

.L PROF
COS:50


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 50 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.


1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 50


INFORMATION TABLE 50

1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU 2
5 PREFIX DIGS FOR MENU 5557
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE NO
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO
.L PROF
COS:51


- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

COS 51 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.
15 Transfer to a RINGING EXTENSION.
27 After greeting plays, go to NEXT GREETING or mailbox.


1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 51


INFORMATION TABLE 51

1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 4
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY NONE
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX 5000
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE NO
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO
.

The same for COS=52 except INFO INDEX #18.

Finally check if there is existing a greeting for 55571 and 55572.

@L R 8
ENTER DIGIT PATTERN. ("?" FOR HELP): 5557
READY PRINTER, THEN PRESS RETURN...

* USER STATUS DETAIL REPORT *

08/08 12:14 2005 PAGE 1

NAME <GREETING> LAST <-------------MESSAGES-------------->
MAILBOX REC? ON? LENGTH LOG-ON OLDEST NEWEST TOTAL DUR.

55571 N Y 0:00 8/08 10:59 --- --- 0 0:00
55572 N Y 0:00 8/08 11:00 --- --- 0 0:00




The COS of extension 5000 and 7000 is COS = 8

COS 8 (MAILBOX COS)

1 NO MESSAGES may be recorded for this mailbox.


1 PDL INDEX VALUE NONE
3 PURGE SAVED msgs older than (days) 0
4 PURGE NEW msgs older than (days) 0
5 SECURITY CODE change interval (days) NONE


DEFAULT . . . . . . . . . . . . . . . . . 8


INFORMATION TABLE 8

1 INTERCEPT MAILBOX NONE
3 CALL BLOCKING NUMBER NONE
4 MAX DIGIT FOR MENU NONE
5 PREFIX DIGS FOR MENU NONE
6 PRE EXTENSION DIGITS NONE
7 RINGS BEFORE NO ANS 20
8 MSG WAITING RINGS 4
9 TIMES TO RETRY ON BUSY 5
10 USE ALT TRANSFER CODES NO
11 DIVERT MSGS TO MAILBOX NONE
12 MSG WAITING NOTIF YES
13 AUTO GREETING ACTIV NO
14 OFFSITE ATTEMPT TIMES NONE
15 OFFSITE SPEAK TIMES 3
16 OFFSITE SPEAK DELAY 5
17 OFFSITE PREFIX DIGITS NONE
18 NEXT MAILBOX NONE
19 OFFSITE DIAL SYSP DIGS NO
20 OFFSITE END WITH POUND NO
21 FIFO QUEUE MSG MAILBOX NONE
22 MAXIMUM MSG LENGTH 6
23 MAX NUMBER OF MSGS 32
24 PERSONAL ASSISTANCE NO
25 QUICK GREETING ACTIV NO
26 AUTOTRANSFER TO ASSIST NO
27 MSG WITH AUTO TRANSFER NO
28 ANNOUNCE CALLS TO INT NO
31 OFFSITE ONLY IF URGENT NO


This procedure can be used to program more sub menues.
After pressing "1" there can be a sub menu saying e.g.
Press "1" for Sales Dept for Cars, Press "2" for the
sales Dept of Motor cycles...


Just follow this procedure and you will easily have
Auto Attendant / Single-Digit-Menues in your OCTEL / VMX.

BR doktor

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx

 

[doktor]

We can help you with this job. Use

http://www.kandu.dk/spg153996.aspx

for contact details.
We need just the dial-in modem number and login plus the data for the single digit menu, that you want to install.

///doktor
____________________________________

http://www.kandu.dk/spg153996.aspx